Front Desk Concierge

God's Love We Deliver; New York (NY); On-site; Full time

Job summary

God's Love We Deliver is seeking a Front Desk Concierge to provide a welcoming environment for volunteers, vendors, and guests. This role is essential for ensuring building access security and facilitating smooth operations across multiple locations. Candidates should have significant experience in customer service and be prepared to thrive in a fast-paced, collaborative environment dedicated to supporting clients with severe illnesses.

Benefits

Health, Dental, and Vision insurance

403B Retirement Savings Plan with matching

Paid Time Off including vacation and sick days

Fun staff events and a collaborative work environment

Qualifications

• High school diploma and/or equivalent work experience.
• 3+ years experience in Front Desk / Reception, Customer Services and/or Guest Services.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet volunteers, vendors, staff, and guests with professionalism.
• Assist with volunteer check-in and inquiries.
• Answer internal calls and general public inquiries.

Skills

Customer Service

Guest Relations

Problem Solving

Multitasking

Bilingual

Education

High school diploma

Tools

Microsoft Office

Job description

https://www.glwd.org/about-us/our-team/careers/front-desk-concierge/

6.4.25

Front Desk Concierge

About Us

God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, today God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitian Nutritionists, and clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided free of charge to clients.

About the Role:

We seek a Front Desk Concierge to join our Office Administration Team. The Front Desk Concierge will be the first point of contact for volunteers, vendors, staff, and other guests entering our buildings; providing a welcoming and cheerful environment is a signature hallmark of God’s Love We Deliver. The Front Desk Concierge will verify all building access points are secure, and Fire Life Safety (FLS) rules and regulations are observed and maintained. This individual will work collaboratively with internal departments and external vendors to ensure smooth high-touch efficiency across the organization’s three locations (SoHo, Village, Brooklyn).

If you’re looking to join a team of dedicated professionals making an impact across the NY metro area, this is the place for you!

• Benefits: Excellent Health, Dental, and Vision insurance at low cost to employees. Option to enroll in pre-tax Commuter Transit, Flexible Spending Account, and Health Savings Account.
• Retirement Savings Plan: 403B with up to a 2% match each pay period
• Paid Time Off including
  • 15 Days of annual Paid Vacation Time Off in first year of employment, increasing with length of service
  • 12 days of annual Paid Sick Time
  • 10 paid holidays
• This position requires a 35-hour work week, with shifts scheduled between 5:30 a.m. and 9:00 p.m., Monday through Sunday. Flexibility in work hours and days is essential.
• A rewarding work environment: Supporting our operations providing nutritious meals to New Yorkers living with severe illness.
• A collaborative work environment: Everyone works together to contribute their talents and their ideas.
• A fun work environment: Periodic staff lunches and Happy Hours; an annual staff retreat to focus on team learning and team-building; a fun Holiday Party to celebrate our staff
• An inclusive work environment: Celebrating diversity, equity and accessibility, valuing the unique perspectives and life experiences that all employees bring to work.
• This position requires onsite work.
• This is a Full-Time non-exempt position, paying $22.50-$25.00 hourly.

Essential Duties and Responsibilities:

• Greet all volunteers, vendors, staff, and other guests in a courteous and professional manner.
• Assist Volunteer Services when needed to manage the volunteer check-in process efficiently, verify identification, and issuing access badges as needed.
• Respond to volunteer inquiries timely, escalating to management if necessary.
• Answer all internal incoming calls and general inquiries from the public. Screen and relay calls, voicemails, and faxes to appropriate staff members and departments.
• Enforce God’s Love rules, access control procedures, and visitor policies.
• Respond to emergencies and incidents calmly and effectively, notifying appropriate authorities as necessary.
• Assist with mail services: sort incoming mail, processing outgoing mail. Utilize postage machine and coordinate messenger and express service shipments.
• Demonstrate critical thinking and problem-solving skills by applying best judgment in a fast-paced work environment.
• Other duties as assigned.

About You:

You are highly self-motivated and empathetic, with a strong desire to support our mission helping clients living with a serious illness. You are looking for a collaborative, team-oriented environment, and you are energized by working in a fast-paced environment requiring you to frequently exercise your strong guest relations skills.

In addition, you meet the following requirements:

• High school diploma and/or equivalent work experience.
• 3+ years of work experience in Front Desk / Reception, Customer Services and/or Guest Services.
• Security Guard experience a plus.
• First Aid, AED Training a plus
• Excellent organizational and multitasking abilities.
• Strong speaking and written communication skills.
• Bilingual is a plus.
• Friendly and upbeat, with strong guest relations skills.
• Ability to organize, manage and complete multiple tasks and priorities in a high-volume, fast-paced environment.
• Ability to maintain confidentiality of sensitive information, and use good judgment, diplomacy, and discretion in carrying out your job responsibilities.
• Proficiency with the Microsoft Office suite (Excel, Word, PowerPoint).