Manager/Lead Concierge

APC Hospitality; North Bergen (NJ); On-site; Full time

Job summary

APC Hospitality is seeking a Manager/Lead Concierge to oversee all operations at their North Bergen property. The ideal candidate should possess strong customer service and leadership skills, with responsibilities including team management and ensuring seamless operations. This full-time role offers a competitive salary and opportunities for growth in a dynamic hospitality environment.

Benefits

Paid time off

Medical/Vision/Dental benefits

Referral bonuses

Retirement Plan

Mentorship Program

Learning and Leadership opportunities

Qualifications

• 1-5 years of hospitality/customer service experience.
• Strong customer service and managerial skills.
• Comfortable with communication technology.

Responsibilities

• Oversee all shifts and services provided.
• Maintain clear communication with residents and vendors.
• Manage package deliveries and visitor access.

Skills

Customer service skills

Leadership

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Manager/Lead Concierge role at APC Hospitality

2 days ago Be among the first 25 applicants

Join to apply for the Manager/Lead Concierge role at APC Hospitality

This range is provided by APC Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $20.00/hr

Location Available:

• North Bergen, NJ
  
  

Ideal Candidate For This Role

• The ideal candidate for this role is someone with managerial or supervisory concierge experience with gracious customer service skills with the ability to multitask. A Lead Concierge with great people skills who can troubleshoot seamlessly. The Lead Concierge will be responsible for maintaining the property and ensuring all maintenance, janitorial and package deliveries are handled appropriately.This candidate will also oversee all services provided on the property.
  
  

Rewards

• Paid time off
• Medical/Vision/Dental benefits
• Referral bonuses
• Retirement Plan
• Mentorship Program
• Learning and Leadership opportunities
• Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business.
• Training & Development
  

Position Description

The Lead Concierge/Manager oversees all shifts and services provided. Along with their staff, they ensure the smooth and safe operation of the building. Visitors, package deliveries, daily activities are examples of information tracked in the building’s property management computer software by the Concierge team. The Lead Concierge/Manager oversees the door and security staff. Using clear communication skills, the Lead Concierge/ Manager will report incoming visitors to residents and direct visitors to appropriate unit or building location. In a professional manner, residents are to be notified when their packages/mail/shipment have arrived and deliver them to units upon request if applicable. Using clear and concise communications the Lead Concierge/Manager will answer and dispatch incoming calls or requests. They must be able to multi-task and manage resident/administrative requests while providing a welcoming experience to all who enter the building. This Lead Concierge/Manager must be able to professionally interact with building vendors, residents and building management.

Responsibilities

• Experience leading and training a team and oversee all APC service functions.
• Ability to monitor and maintain performance/service levels.
• 1-5 years of hospitality/customer service experience.
• Adhere to APC location site Standard Operating Procedure (SOP) and site training.
• Well groomed, professional appearance, clear communication skills with an approachable demeanor.
• Comfort using communication technology (i.e., handheld radios, telephones, computers, etc.).
• Internet and social media research.
• Microsoft Office experience.
• Knowledge of/or willingness to, learn the area and local activities in both NJ and NY.
• Understanding of confidentiality as it relates to APC, Location Site Property Managers, Co Workers, Residents, and their guests/vendors.
• Ability to execute APC menu of provided services in a timely manner with minimal oversight.
• Ability to independently navigate and troubleshoot unpredictable situations that may arise including minor maintenance issues.
• Ability to think preemptively and provide preemptive service.
• Physical demands described in this job description must be met to perform essential job functions.
• All other duties as assigned.
  
  

Requirements

• High school diploma or equivalent required.
• 1-5 years of hospitality/customer service.
• Microsoft Office experience.
  
  

Preferred Experience

• 1 year of office/administrative experience.
• 1 year of managerial high-end residential or hotel experience.
• Knowledge of Carson and/or BuildingLink software.
  
  

Position Type/Expected Hours of Work

• This position requires weekend availability
  
  

Who is APC?

APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle and Door Greeter services for residential buildings, healthcare facilities & corporate centers. If you are someone who likes making lasting connections or even looking to “do something different,” we would love to hear from you! Here at APC we value team building and encourage success by offering room for growth and often promoting from within.

Contact Us

• Call: [phone] x103 (If no one is available to take the call, please leave a message)
  
  

APC is an equal opportunity employer . APC does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitality

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