Virtual Concierge

WrightChat; Town of Texas (WI); Remote; Full time

Job summary

WrightChat is seeking Virtual Concierges to provide exceptional support as the first point of contact for patients in the orthodontic field. This fully remote role offers a chance to make a meaningful impact in healthcare while working in a mission-driven culture that prioritizes empathy and service excellence.

Benefits

401(k)

Health, Dental, and Vision Insurance

Paid Time Off

Ongoing training & development

Supportive Leadership

Growth-Ready Environment

Qualifications

• Customer service experience in hospitality, healthcare, or high-touch service roles.
• Self-motivation and discipline to thrive in a remote setting.

Responsibilities

• Serve as the first point of contact for new patients.
• Answer a high volume of inbound calls with professionalism and warmth.
• Schedule appointments directly in client systems.

Skills

Customer service experience

Friendly phone presence

Multitasking mastery

Fast and accurate typing

Self-motivation

Tech fluency

Emotional intelligence

Detail-oriented

Job description

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IT professional skilled in networking, troubleshooting and repair.Certifications: MCSE, MCSA, CompTIA A+

Do you have a hospitality heart and a talent for turning phone calls into unforgettable first impressions?

WrightChat is redefining front desk support for top-tier orthodontic practices across the country — and we’re seeking warm, sharp, service-driven individuals to join our team as Virtual Concierges.

About the Role

As a Virtual Concierge, you’ll be the first voice a new patient hears. You’ll guide them with clarity and care, answer questions, and help schedule appointments — all while representing our clients as if you were part of their in-house team.

This is more than a call center job. It’s a remote position rooted in empathy, efficiency, and exceptional service, where every call is a chance to make someone feel seen and supported.

Why Join WrightChat?

• Fully Remote: Work from home — no commute, no dress code.
• Mission-Driven Culture: Every call is a chance to make someone’s day.
• Growth-Ready Environment: If you're coachable and ambitious, there’s a path here for you.
• Supportive Leadership: We live by “warm professionalism” — high standards, human-first approach.
• Real Impact: You’ll be a seamless extension of leading orthodontic teams, not just a support agent.

What You'll Do

• Serve as the first point of contact for new patients calling in.
• Answer a high volume of inbound calls with professionalism, warmth, and precision.
• Build rapport quickly and help convert inquiries into appointments.
• Provide clear, informed guidance about services, availability, and next steps.
• Schedule appointments directly in client systems.
• Document patient interactions accurately and thoroughly.
• Collaborate with your team to ensure smooth handoffs and consistent messaging.
• Represent each client’s brand with pride, accuracy, and professionalism.

What We're Looking For

• Customer service experience in hospitality, healthcare, or high-touch service roles.
• A friendly, confident, and articulate phone presence.
• Multitasking mastery: juggle calls, notes, and software — all with a calm demeanor.
• Fast and accurate typing and note-taking skills.
• Self-motivation and discipline to thrive in a remote setting.
• Tech fluency across computer systems and cloud-based tools.
• High emotional intelligence and a coachable, feedback-friendly mindset.
• Detail-oriented and organized — no task is too small to be done well.
• Job Type: Full-time
• Pay: $16.00 – $18.00 per hour (based on experience)
• Schedule: 8-hour shifts, Day and Evening available, Monday to Friday
• Location: Remote (Applicants must reside in Texas, Oklahoma, Georgia, or Minnesota)
• 401(k)
• Health, Dental, and Vision Insurance
• Paid Time Off
• Ongoing training & development
• A positive, team-centered culture that invests in your growth

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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