Front Desk Concierge

The Aspenwood Company; McKinney (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401K with match

Perks at Work

Floating holiday

Paid time off

Employee assistance

Job summary

The Aspenwood Company is seeking a Concierge/Front Desk/Security Associate to welcome residents and guests at Village on the Park Stonebridge. This full-time role runs Mon-Fri, 9:00 a.m. – 6:00 p.m., with weekend and holiday availability to ensure a safe and pleasant environment.

Greet visitors, monitor access, answer inquiries, and support sales teams while maintaining a warm, professional presence. A positive attitude and strong communication are essential, with basic PC skills and HIPAA

Qualifications

• High School diploma or GED required.
• Prior customer service/front desk and telephone experience preferred.
• Proficient in PC skills including Microsoft Office.

Responsibilities

• Greet residents, families, guests with a courteous, warm manner.
• Monitor incoming public traffic and assist with inquiries.
• Maintain cleanliness and orderliness of common areas.
• Respond promptly to residents, families, vendors, and visitors with courtesy.
• Assist sales/marketing by managing inquiries effectively.
• Operate paging/telephone system and route calls appropriately.
• Track resident and guest check-ins per policy.
• Be an active member of the community emergency response team.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Excel

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you're ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we'd love to have you on our team!

Benefits Include

• 401K with a 4% safe harbor match
• Perks at Work- Discounted pricing on purchases
• Holiday Pay including a Floating Holiday
• Generous PTO that rolls over year over year
• Employee Assistance Program
• Paycheck Advances
• Healthcare options
• Financial Hardship Programs
• Compassionate Leave
• PTO Cashout Option

Location

Village on the Park Stonebridge, an Assisted Living with Memory Care senior community

Pay Rate

$15.00/hr. - $15.50/hr.

Full Time

Monday - Friday | 9:00a.m. - 6:00p.m.

Availability

Must be available to work weekends and holidays

Essential Duties And Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Minimum Requirements

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver's License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V