Front Desk Concierge

The Aspenwood Company - Wood Glen Court; Spring (TX); On-site; USD 42,981,000 - 64,472,000; Full time

Benefits offered by this job

401K with 4% match

Perks at Work discounts

Holiday Pay including floating Holiday

Generous PTO rollover

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout

Job summary

The Aspenwood Company - Wood Glen Court is seeking a dependable front desk associate for a full-time role in our Texas assisted living community. You will greet residents and guests, answer inquiries, and support sales and marketing with timely responses.

Responsibilities include maintaining public spaces, handling calls, monitoring access, and assisting with scheduling interviews and daily resident check-ins. Some weekend/holiday availability is required.

Qualifications

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Skills

Customer service

Front desk

Telephone experience

HIPAA knowledge

Microsoft Office

Word

Excel

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Benefits Include

• 401K with a 4% safe harbor match


• Perks at Work- Discounted pricing on purchases


• Holiday Pay including a Floating Holiday


• Generous PTO that rolls over year over year


• Employee Assistance Program


• Paycheck Advances


• Healthcare options


• Financial Hardship Programs


• Compassionate Leave


• PTO Cashout Option

Location

Wood Glen Court, an Assisted Living senior community

Pay Rate

$15.00/hr.

Full Time

Monday - Friday | 9:00a.m. - 5:00p.m.

Availability

Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.


• Monitor all incoming public traffic and assist with inquiries.


• Maintain the cleanliness and orderliness of common areas and all public spaces.


• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.


• Provide key support to the sales and marketing team by managing inquiries effectively.


• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.


• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.


• Assist with maintenance orders, either on paper or through an electronic system.


• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.


• Assist with scheduling job applicant interviews for department heads.


• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.


• Be an active member of the community’s emergency response team.


• Maintain a professional appearance and good personal hygiene in accordance with company policies.


• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.


• Assist with special projects or tasks as assigned.


• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.


• Prior customer service, front desk, and telephone experience preferred.


• Valid Texas Driver’s License required.


• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.


• Proficient in PC skills, including Microsoft Office, Word, and some Excel.


• Understanding of HIPAA requirements.

EOE/M/F/D/V