Front Desk Concierge

Starling at Nocatee Assisted Living; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Starling at Nocatee Assisted Living seeks a courteous front desk receptionist to greet residents, visitors, and staff. The role handles phone duties, message taking, and information provision, coordinating appointments and distributing mail with a focus on organized, welcoming service.

The position requires flexible afternoon, weekend, and holiday availability, and entails maintaining lists, brochures, and records while supporting various departments.

Qualifications

• Greet residents, guests and staff in a courteous manner.
• Answer and route telephone calls professionally; take and relay messages accurately.
• Maintain accurate lists and logs (phone, guest, sign-in) and distribute mail.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members; tallies meal counts for Dining staff.
• Updates lists and logs (Resident Phone List, Email List, Guest/Sign-In Logs).
• Manages appointments for residents and family members (e.g., hairdresser, transportation).
• Keeps desk and entry area neat and organized.
• Distributes mail to residents, Executive Director, and Department Heads.
• Adheres to all company policies and procedures.

Job description

POSITION SUMMARY

Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

SHIFTS: Afternoons, weekends, and holiday availability

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Carries out telephone answering and reception duties as required.


• Takes complete messages with pertinent information and communicates messages to the intended recipient.


• Greets residents and visitors. Answers inquiries and gives directions.


• Collates brochures for the marketing department.


• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.


• Updates the Resident Phone List and Email List, as well as Guest and Sign-In Logs as necessary.


• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, etc.


• Maintains and keeps desk and entry area neat and organized.


• Organizes, distributes mail to residents, Executive Director and Department Heads.


• Maintains adherence to all company personnel policies and established operating policies and procedures.


• Other duties as assigned.