Front Desk Concierge

Smile-Doctors; Goose Creek (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Brace discounts

Job summary

Cox Orthodontics is seeking a Front Desk Coordinator I to join our Goose Creek, SC practice. You will greet patients, verify insurance, and manage front-office duties to keep our team running smoothly.

The role requires strong communication, basic accounting skills, and the ability to coordinate appointments and billing. A welcoming, team-focused environment and opportunities for growth are provided.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual to support diverse patient population.

Responsibilities

• Greet and receive customers, determine the nature of visit and notify team members.
• Perform various administrative duties as needed.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages.
• Check-in and collect information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients.
• Print appointment reminders and school/work excuses.
• Adjust patient schedule as necessary.
• Coordinate payment arrangements or account resolutions.
• Receive, store, and deliver shipments and mail.
• Accept payments and post to accounts.
• Update charts and patient information.
• Support internal marketing initiatives and engage the team.

Skills

Effective communication

Written communication

Active listening

Bilingual

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Cox Orthodontics is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingualThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy [Add Location Brand Name e.g., Brown Orthodontics]?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!