Front Desk Coordinator I

Smile-Doctors; Cleveland (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

PTO

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our growing Cleveland, Tennessee practice. You’ll greet patients, determine visit type, answer phones, verify insurance, schedule appointments, and keep patient information up to date.

This entry‑level role requires a High School Diploma and about one year of administrative experience; bilingual is a plus. We offer competitive pay and benefits including medical/dental/vision, a 401(k), disability coverage, PTO, holidays, and discounts

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual is a plus, but not required.

Responsibilities

• Greet and assist patients upon arrival and determine the nature of visit.
• Answers, screens, and routes incoming calls and messages.
• Schedule and adjust appointments and manage reminders.
• Verify insurance information and update patient records.
• Process payments and coordinate with billing as needed.

Skills

Communication skills

Verbal communication

Written communication

Active listening

Education

High School Diploma

Job description

Looking for a career that makes you smile?Smile Doctors Orthodontics is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Smile Doctors Orthodontics?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!