Front Desk / Concierge

El Paso Manual Physical Therapy, LLC; El Paso, Northern (TX, KY); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

El Paso Manual Physical Therapy is hiring a Recovery Concierge / Front Desk Coordinator for our El Paso clinic and online recovery coaching team. You’ll handle member onboarding, scheduling, and front desk operations while ensuring excellent patient support and smooth clinic flow.

The role focuses on greeting members, coordinating calendars for clinicians, maintaining accurate records, and assisting with the use of our scheduling tools.

Formación

• Experience in customer service, reception, healthcare administration, fitness, coaching, or member support is ideal.
• Ability to manage multiple priorities and follow established procedures.
• Organized, personable, and good at making sure people feel taken care of.

Responsabilidades

• Greet local clients and visitors, answer phones and messages.
• Manage check-in and check-out; keep reception area organized.
• Coordinate calendars for Recovery Coaches and Physical Therapists; prepare schedules.
• Assist with onboarding and scheduling; track onboarding progress.
• Capture video testimonials from members using consent guidelines.
• Support the Recovery Coaching Department and route questions to the right team.

Conocimientos

Customer service

Reception

Scheduling

Healthcare administration

Herramientas

HubSpot

Descripción del empleo

We’re hiring for our Concierge / Front Desk Office Assistant!

You’ll be the person who helps members get started, keeps the team organized, and makes sure people receive the right support at the right time.

We are seeking people like you!

“Are you organized, personable, and good at making sure people feel taken care of?”

We’re hiring a full-time Recovery Concierge / Front Desk Coordinator to support our online recovery coaching department and in-person clinic in El Paso.

Our mission is to help people with knee and hip arthritis avoid surgery and get back to being active again.

This role is ideal for someone with experience in customer service, reception, healthcare administration, fitness, coaching, or member support.

This role combines three important areas: member onboarding and scheduling, recovery department support, and front desk operations.

You’ll help new members get started successfully.

Sending reminders

Following up on missed appointments

Maintaining accurate records

Helping members

You will also help capture video testimonials from members using our established process and consent guidelines.

You’ll support the Recovery Coaching Department.

You’ll coordinate calendars for the Recovery Coaches and Physical Therapists, prepare daily and weekly schedules, track onboarding progress, identify scheduling problems early, and route clinical or technical questions to the appropriate team member.

You are not expected to diagnose conditions or prescribe exercises. Your job is to make sure those questions reach the right professional.

you’ll provide front desk and clinic support, you’ll greet local clients and visitors, answer phones and messages, manage check-in and check-out, keep the reception area organized, and support basic administrative tasks.

Qualifications for the Front Desk Role:

You should be able to manage multiple priorities, learn scheduling and communication software, follow established procedures, protect confidential information, and elevate questions appropriately.

Experience in physical therapy, fitness, healthcare, memberships, HubSpot, personal training, coaching, or exercise science is helpful, but not required.

You’ll be the person who helps members get started, keeps the team organized, and makes sure people receive the right support at the right time.

This role combines three important areas: member onboarding and scheduling, recovery department support, and front desk operations.

This is a full-time, on-site position. Pay is competitive with receptionist and front desk positions, but we provide a clear pathway to earn more by consistently reaching productivity targets.

About our company:

We are a specialist physical therapy clinic in El Paso that focuses on empowering patients to stay healthy, active & mobile while avoiding unnecessary surgery, injections, and medications.

We empower patients with education and support them in their goals through specialist manual therapy treatments and on-line guidance so that they can achieve natural, long-lasting relief instead of short-term relief offered by most other alternatives.

We’ve also got a fast growing online side of our company that helps people all over the world.