Front Desk Concierge

Atlanta Athletic Club; Duluth (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

The Atlanta Athletic Club seeks a part-time Front Desk Concierge responsible for delivering exceptional customer service to members and guests. The role involves managing inquiries, updating reservations, and supporting event setups. Ideal candidates will have strong communication skills and a friendly demeanor, with a flexible schedule including weekends.

Benefits

Paid Time Off (PTO)

Holiday rate of 1.5 times normal pay

401k employer contributions (4%) after one year

Complimentary meals during shift

Qualifications

• Strong ability to provide friendly, personalized, and professional service.
• Excellent verbal and written communication skills.
• Previous experience in customer service or front desk operations is advantageous.

Responsibilities

• Provide outstanding customer service to members and guests.
• Manage incoming phone calls, emails, and other forms of communication.
• Assist members with lost and found items.

Skills

Customer Service

Communication

Multitasking

Record-Keeping

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

The Atlanta Athletic Club's outstanding reputation is based on its unyielding passion for excellence in the quality of services and experiences we offer. Working at the Atlanta Athletic Club is an opportunity to learn from some of the best leaders in the private club industry. We are proud to provide a working environment that embodies our Core Values of Elevating Experiences, Embracing Relationships, Serving "Our Club", Inspiring Discovery, and Growing Stronger.

Front Desk Concierge - Part Time

Job Summary: The Front Desk Concierge is responsible for providing outstanding customer service to members and guests by welcoming them warmly, assisting with inquiries, and managing a variety of front desk tasks. This role requires a friendly demeanor, professional appearance, and excellent communication skills. Applicants must be able to work on Sunday

Primary Responsibilities

• Work as directed to support the mission and core values of Atlanta Athletic Club
• Confirm details of events with BEO to properly execute information signs
• Update the reservation system to accurately record and confirm details associated with event reservations
• Assist members with lost and found items
• Review all upcoming events and hours of operation based on the Club Times and be prepared to provide accurate information
• Requirements:*
• Manage incoming phone calls, emails, and other forms of communication
• Maintain the Concierge BEO book, adding pop-ups when necessary
• Update daily events on the Club's reader board if necessary
• Provide support for event setup and member services during events
• Maintain a tidy and presentable front desk area
• Perform other related duties as assigned by the manager

Knowledge, Skills and Abilities:

• Strong ability to provide friendly, personalized, and professional service
• Excellent verbal and written communication skills
• Ability to handle and resolve member issues effectively
• Capable of managing multiple tasks simultaneously in a fast-paced environment
• Meticulous in record-keeping and administrative tasks
• Competent in using Microsoft Excel, PowerPoint, Word and other various computer systems and office equipment
• Always maintain a neat and professional appearance

Requirements

• High school diploma or equivalent
• Previous experience in customer service, hospitality, or front desk operations is advantageous but not required
• Flexible schedule including late afternoon, weekends and holidays

Atlanta Athletic Club (AAC) is committed to providing a comprehensive benefit program for your physical and financial wellness, creating value in your most important investment - you!

• Paid Time Off (PTO)
• Enjoy a holiday rate of 1.5 times normal pay for working on Easter, Memorial Day, July 4, Labor Day and Thanksgiving
• 401k employer contributions (4%) after one year if eligible
• Team member appreciation events (including a summer pool party and recognition party)
• Complimentary meals in our team member dining room during shift

Equal Opportunity Employer: Atlanta Athletic Club (AAC) is committed to providing equal opportunities for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.