Butler

KW Property Management & Consulting; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

KW Property Management & Consulting seeks a dedicated Butler to anticipate residents' needs and deliver five-star service in a luxury setting. The role involves acting as liaison, coordinating reservations, arranging transportation and special requests, and delivering packages daily.

The position requires strong communication, a CAN-DO attitude, and prior hospitality or Butler experience. Expect an indoors/outdoors environment with full-time hours and a professional, guest-focused team.

Qualifications

• MS Office proficiency is required.
• Must be able to communicate clearly and professionally.
• Experience in hospitality or residential services is preferred.

Responsibilities

• Act as liaison between owners/residents and all association aspects.
• Provide five-star hospitality and service to residents and guests.
• Arrange dining, events, spa, transportation, and other services on request.
• Deliver packages daily and maintain a clean, organized workspace.
• Maintain regular attendance and professional appearance.
• Respond to residents' needs promptly and report issues to management.

Skills

MS Office

Education

High School or better

Job description

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acts as the owner/resident’s liaison between all aspects of the association.
• Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources.
• Maintain a warm and friendly demeanor at all times.
• Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings, if needed/requested.
• Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check.
• Service the owner/residents and guests with beverage requests.
• Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested.
• Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested.
• Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested.
• Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance.
• Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times
• Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Establish relationships with local merchants and service providers as needed.
• Take part in maintaining a clean working environment.
• Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
• Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
• Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.
• Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.
• Provides quality service to residents and guests.
• Produces any needed communications to meet Association request/needs.
• Delivers packages daily to residential units.

Employee reports directly to the Director of Operations or in their absence directly to the General Manager of the community.

Positive attitude and good communication skills, with excellent grooming standards.

Commitment to delivering a high level of customer service.

Flexibility to respond to a variety of different work situations and ability to work on your own.

The work environment will be indoors and outdoors, depending on the needs of the guest.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• Bachelor’s degree in Hospitality Management
• Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience.
• Working knowledge with computers and software used in an office environment.
• Must be able to communicate well and convey information and ideas clearly.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Must consistently exhibit the CAN-DO attitude.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications

Skills

Required

MS Office

Advanced

Behaviors

Required

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.