Front Desk Concierge

The Aspenwood Company; Charlotte, Northern (NC, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

The Aspenwood Company is seeking a Concierge/Front Desk/Security Associate at Village on Morehead, a luxury Independent Living senior community. This part-time role pays $18.00/hr and requires weekend and holiday availability.

You will greet residents and guests, monitor traffic, maintain public spaces, and support sales inquiries while ensuring safety and a welcoming environment. Applicants should have a High School diploma or GED, prior front desk/customer service experience, and strong

Qualifications

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving and attention to detail.
• Proficient PC skills, including Microsoft Office (Word) and some Excel.

Responsibilities

• Greet residents, families, guests and employees in a courteous, warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain cleanliness and order in common areas and public spaces.
• Respond promptly to residents’ needs with immediate, courteous assistance.
• Support sales/marketing by managing inquiries effectively.
• Handle guest/employee meal ticket sales and service requests.
• Operate paging/telephone system and route calls appropriately.
• Assist with maintenance orders and electronic systems.
• Monitor emergency calls, doors, and alarms per policy.
• Help schedule interviews for department heads.
• Track residents/guests and perform daily check-ins.

Skills

Customer service

Front desk

Telephone etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team!

Location: Village on Morehead, a luxury Independent Living senior community

Pay Rate: $18.00/hr.

Part Time:

Availability: Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
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• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V