Front Desk Concierge

Village on the Park Onion Creek; Austin, Northern (TX, KY); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Village on the Park Onion Creek is seeking friendly Concierge/Front Desk/Security Associates to warmly greet residents and guests and maintain a secure, welcoming environment at our independent living and assisted living community in Austin, Texas.

The role requires excellent communication, a professional appearance, and the ability to work PRN shifts including weekends and holidays; a valid Texas driver’s license is preferred for transportation-related duties.

Qualifications

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees warmly.
• Monitor all incoming public traffic and assist inquiries.
• Maintain cleanliness and orderliness of common areas and public spaces.
• Respond promptly to residents, families, vendors, and visitors with courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system and route calls accordingly.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms per established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• For long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Skills

Customer service

Front desk experience

Telephone experience

Communication skills

HIPAA understanding

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team!

Location

Village on the Park Onion Creek, an Independent Living and Assisted Living senior community

Pay Rate

$16.00/hr.

PRN

Monday - Friday

Shifts

7:00a.m. - 2:00p.m.

4:00p.m. - 9:00p.m.

2:00p.m. - 9:00p.m.

Availability

Must be available to work weekends and holidays as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V