Front Desk Concierge

Waterstone at the Circle; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401(K) auto enrollment

Life Insurance

Tuition/certification reimbursement

Job summary

Waterstone at the Circle in Boston is seeking a Front Desk Concierge/Receptionist to greet visitors, answer phones and provide friendly, professional service to residents and families. This full-time role requires a pleasant, outgoing communicator with strong computer and phone skills, capable of working in a fast-paced environment and collaborating with teams.

Waterstone offers competitive pay, a generous benefits package, paid time off, 7 holidays and growth opportunities within a premier

Qualifications

• Pleasant and able to work with others; strong customer service skills.
• Must be an outgoing, personable communicator with courteous demeanor.
• Computer and phone experience required; proficiency with Microsoft Office.
• Some experience in a Senior Living or Assisted Living community preferred.

Responsibilities

• Answer phones, reception, greet visitors and handle administrative tasks.
• Coordinate with families and department managers as a liaison.
• Provide administrative support to Business Office Manager.
• Deliver outstanding customer service in a fast-paced environment.

Skills

Customer service

Communication skills

Outgoing personality

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Come thrive with us at our exquisite Senior Living Community, Waterstone at the Circle! We are NOW HIRING a Front Desk Concierge/Receptionist at our extraordinary senior living community! We are located directly in Cleveland Circle!

What Makes Waterstone a Great Place to Work?

Working at EPOCH Senior Living is rewarding and purpose-giving! Do you want to thrive at work in an upbeat, fun and friendly work culture that is life-giving to others? Our team members inspire each other as we honor the lives of the generation before us. We understand the key to success is in hiring talented, dedicated, and knowledgeable individuals who share our mission, and we want you!

If you are dependable, compassionate, and genuinely interested in making life healthier and happier for seniors, you would find the perfect fit at EPOCH Senior Living! Here you’ll find close-knit teams of remarkable people working together at our network of premier senior living communities throughout the Northeast - all with the common goal of delivering an exceptional senior living experience for our residents.

At EPOCH Senior Living communities, we pride ourselves on being a place where team members feel valued, creativity is fostered and employees and residents feel connected like family.

Why Choose EPOCH Senior Living?

We offer competitive pay and a generous benefits package for full-time team members that starts on the 1st of the month following the date of hire and 30 hours per week! Ask us about the benefits we offer to our part-time team members. We understand the importance of family and encourage a work/life balance. We offer paid time off, sick time, 7 paid holidays and 3 floating personal holidays per calendar year.

Full-Time Benefits Package

• Medical Plans and Dental Plans with Blue Cross Blue Shield
• Vision Plan
• Flexible Spending Accounts
• 401(K) Auto Enrollment through Fidelity after 30 days with a discretionary company match
• $50,000 Life Insurance Policy
• VOYA Voluntary Benefits Critical Illness and Accident
• Verizon Cell phone Discount
• Wishbone Pet Insurance Discount
• Training and Growth Opportunities
• Tuition/Certification Reimbursement with Annual Amount of $500. English Language Classes Applicable
• Free Parking
• $1,500 Refer a Friend Bonus Incentive

Responsibilities

• The front desk reception is responsible for answering phones, reception, greeting visitors and administrative responsibilities.
• The front desk concierge works with families and liaisons between department managers.
• Provides administrative support to the Business Office Manager.
• Must be able to provide outstanding customer service in a fast paced environment.

Qualifications

• Candidates must be pleasant, able to work with others and some office experience helpful.
• Must be outgoing and personable, good communicator, courteous and have excellent customer service skills.
• Computer and phone experience required.
• Some experience in a Senior Living or Assisted Living community preferred.
• Experience with Microsoft Office required. Must be proficient with Microsoft Excel.

If you have a strong passion for seniors, we invite you to become part of an EPOCH team!

“I love knowing that I’ve made a positive impact on my residents or coworkers. Sometimes it’s as small as a hug, a compliment, or spending a little extra time…I call that my second paycheck!”

• Eileen, Dietary Aide at Bridges® Nashua

Waterstone at the Circle

385 Chestnut Hill Ave

Boston, MA 02135

Pay range: $20.00 per hour

Walk-In’s Welcome!

www.epochsl.com

About EPOCH Senior Living

Founded in 1997, EPOCH Senior Living operates a network of senior living communities throughout the Northeast, including Bridges® by EPOCH, Waterstone Senior Living, and Rivermere Senior Living. Across our communities, team members play an essential role in creating welcoming environments where residents receive attentive care and personalized support alongside opportunities to remain active and engaged. Every team member makes a valuable contribution to curating the resident experience.

Bridges® by EPOCH is New England’s largest stand-alone memory care assisted living provider. Waterstone Senior Living offers luxury senior living for adults 62 and over, while Rivermere Senior Living offers independent living, assisted living, and memory care.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.