Front Desk Concierge

Method Co.; Baltimore (MD); On-site; USD 37,000 - 56,000; Full time

Job summary

Method Co. is seeking a Front Desk Concierge for ROOST Baltimore, a luxury hotel. This role involves daily operational management, ensuring guest satisfaction, and supervising front desk agents to uphold service standards. Benefits include comprehensive health coverage and paid time off.

Benefits

Full Comprehensive affordable benefits including Health, Vision, Dental, Life

401 (K) Retirement Savings

Paid Vacation, Holiday, Personal, and Sick days

Qualifications

• Detail-oriented, able to handle multiple tasks.
• Strong interpersonal skills to interact with guests.
• Flexible schedule with willingness to work weekends and holidays.

Responsibilities

• Perform daily operational tasks for the business's open and close.
• Monitor guest complaints as the first point of contact.
• Supervise front desk operations and ensure procedures are followed.

Skills

Detail-oriented

Strong interpersonal skills

Computer savvy

Education

High School Diploma or equivalent

Job description

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Join to apply for the Front Desk Concierge role at Method Co.

ROOST Baltimore is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays.

Responsibilities

• Daily operational tasks for the open and close of business day.
• Monitoring tasks associated with arrivals, departures and weekly's stays.
• Working closely with housekeeping to ensure quality control and ROOST standards are met.
• Creating and posting invoices, auditing all reservations and ensure guest requests are recorded and met.
• Assisting in monitoring A/R Aging and general billing duties.
• Make first contact and monitor guest complaints.
• First point of contact for front desk agents.
• Monitor, train and supervise front desk on daily basis. Ensuring tasks and procedures are completed and followed.
• Help innovate, streamline and implement current and future SOP's.
• Additional tasks as required by business needs. (These tasks are meant as an outline and not a definitive list of responsibilities.)
  
  

Benefits

• Full Comprehensive affordable benefits including Health, Vision, Dental, Life and much more!
• 401 (K) Retirement Savings
• Paid Vacation, Holiday, Personal, and Sick days
  
  

Requirements

• Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
• Must be computer savvy and be a quick learner.
• Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
• Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding.
• Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
  
  

Method Co., along with its affiliates, is an e qual opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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