Front Desk Concierge

Southeast Clips; Atlanta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A vibrant pet salon in Atlanta is seeking a Front Desk Concierge to provide exceptional customer service. As the first point of contact, you will greet clients, manage appointments, and ensure efficient operations. This role offers a flexible schedule and on-the-job training, suited for individuals who are proactive and dedicated to customer satisfaction.

Benefits

Flexible schedule

On-the-job training

Qualifications

• Proactive individual with excellent communication skills.
• Passion for delivering top-notch customer service.

Responsibilities

• Greet clients and their pets warmly as they arrive.
• Assist clients with check-in/check-out procedures.
• Schedule grooming appointments based on availability.

Skills

Communication

Customer Service

Organization

Job description

Benefits:

Competitive salary

Flexible schedule

Training & development

Front Desk Concierge

Job description

As a Front Desk Concierge at Salty Dawg Pet Salon + Bakery, you will be the first point of contact for our clients, both in person and over the phone. Your role is crucial in creating a welcoming and efficient environment, ensuring that clients' appointments are scheduled appropriately, and providing excellent customer service.

Responsibilities:

· Great clients and their pets warmly as they arrive at the salon.

· Assist clients with check-in and check-out procedures, ensuring accurate record-keeping.

· Answer phone calls and respond to emails in a professional and friendly manner.

· Schedule grooming appointments, taking into account groomer availability and client preferences.

· Provide clients with information about our grooming services, pricing, and any special offers.

· Maintain cleanliness and organization at the front desk area.

· Handle client inquiries, concerns, or complaints with patience and empathy.

· Collaborate with the grooming team to ensure smooth workflow and timely service.

· Update and maintain client records, ensuring accuracy and confidentiality.

· Assist in managing grooming schedules to optimize efficiency and minimize wait times.

· Promote and upsell salon services, retail products, and add-on options to clients when appropriate

If you are a proactive individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply. Join us in providing outstanding support to our valued customers and contribute to our team's success.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: No more than 30 per week

Benefits:

· Flexible schedule

· On-the-job training