Concierge / Front Desk - Part Time

Artis Senior Living of Brick; Normal (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in senior living seeks a part-time Concierge to manage the reception area and provide crucial administrative support. This role requires excellent communication and hospitality, helping residents achieve essential human needs, and comes with a starting pay of $19 per hour.

Qualifications

• Must possess a high school diploma or equivalent.

Responsibilities

• Manage the reception area and provide administrative support.
• Answer telephones and direct calls to appropriate team.
• Maintain cleanliness of business office areas.

Education

High school diploma or equivalent

Job description

ASL of Wilmette
Artis Senior Living
335 Ridge Rd
Wilmette, IL 60091, USA

ASL of Wilmette
Artis Senior Living
335 Ridge Rd
Wilmette, IL 60091, USA

*Starting pay is $19 / hour!
*This is a part time position with a required schedule of 11am-7:30pm, working Sundays, Tuesdays, and Wednesdays. Holiday availability required.

The Concierge will manage the reception area and provide administrative support for the Business Office, Marketing, and the Executive Director. The Concierge will answer telephones promptly and professionally, direct calls to the appropriate team, greet incoming guests, accept deliveries, and provide administrative support for business services as needed. The Concierge will exemplify The Artis Way by modeling professional presentation and communication, and provide unparalleled hospitality to residents, guests, and team members.

Working atArtis Senior Living, you'll play an integral role on a dynamic team helping people living with dementia achieve the essential human needs of purpose, belonging and joy by building a bridge between their lifelong identity and present daily life - we call this act of service "Honoring Yesterday & Celebrating Today." We like to think that Artis associates are the most thoughtful people on the planet, so in return - they deserve to feel safe, supported, and inspired to grow. We truly look forward to you being part of the Artis family! We are proud to be a Great Place to Work Certified company.

The Concierge will:

• Respond to residents’ and family members’ questions and concerns and share important information with the Director, Business Services and Executive Director or other supervisor as appropriate.
• Greet and direct all visitors in a professional and helpful manner.
• Answer all incoming calls within three rings and triage inquiries, transfer calls or take messages as necessary.
• Monitor and maintain all business office areas for cleanliness, including community entrance, front lobby, conference rooms, beverage stations, and administrative restroom.
• Organize incoming mail and ensure that it is distributed to the appropriate person.
• Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
• Provide administrative support to the Marketing team, including but not limited to: process move-in paperwork, assist with prospective resident tours if needed, order marketing collateral, etc.
• Maintain the community resource information library, directory, and collateral, to route residents and/or their families to available services both in-house and in the general vicinity.
• Observe community policies and procedures regarding resident and team member safety, attendance, timeliness, house rules, teamwork, and resident service.
• Maintain professionalism and resident confidentiality at all times.
• Adhere to all Infection Prevention, OSHA, fire, and safety regulations at all times, to ensure the safety and well-being of all residents and team members.
• Perform all other duties as requested.

Concierge Educational Requirements:

• Must possess a high school diploma or equivalent.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.