Front Desk Compliance Specialist — Housing Compliance & Resident Support

trekdevelopmentgroup; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

TREK Development Group in Pittsburgh is seeking a Front Desk Compliance Specialist for East Hills (313 units). You will support daily operations, manage resident data, and ensure HUD/LIHTC compliance while delivering excellent resident service.

The role emphasizes data accuracy, confidentiality, and collaboration with property management staff to maintain compliant, welcoming affordable housing communities.

Qualifications

• Minimum one year of experience in affordable housing, property management, or housing compliance administration.
• Experience with HUD and/or LIHTC programs.
• Working knowledge of EIV (Enterprise Income Verification).
• Experience with resident certifications and recertifications.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to complete required background screenings.
• Experience with HUD Section 8, LIHTC, HOME, PHARE, RAD, Public Housing, or mixed-income housing programs preferred.
• Experience with property management software such as Yardi, OneSite, RealPage, ResMan, MRI, AppFolio, or similar platforms preferred.
• Experience preparing files for MORs, agency audits, and investor reviews preferred.

Responsibilities

• Serve as the primary point of contact for residents, applicants, visitors, vendors, and community partners.
• Assist with resident certifications, annual recertifications, interim recertifications, and move-in documentation.
• Review resident files for completeness, accuracy, and compliance with program requirements.
• Verify signatures and completeness of resident files upon return to the office.
• Assist with occupancy reporting, waitlist administration, and application tracking.
• Generate reports as requested by management.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Confidentiality

Customer service

Data entry

Microsoft Office

Tools

Yardi

OneSite

RealPage

ResMan

MRI

AppFolio

Job description

TREK Development Group in Pittsburgh is seeking a Front Desk Compliance Specialist for East Hills (313 units). You will support daily operations, manage resident data, and ensure HUD/LIHTC compliance while delivering excellent resident service.

The role emphasizes data accuracy, confidentiality, and collaboration with property management staff to maintain compliant, welcoming affordable housing communities.