Front Desk & Club Operations Supervisor

Boar's Head Resort; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boar's Head Resort Sports Club is seeking anOperations Coordinator to supervise Front Desk activities, tennis courts and grounds, ensuring Forbes Travel Guide and AAA 4 Diamond standards are met. This role provides exemplary customer experience to members, guests and resort visitors, and collaborates with other departments for smooth operations.

Responsibilities include reservations, billing, inventory, staff training and maintaining security and cleanliness.

Qualifications

• Undergraduate degree or demonstrable career experience.
• Exceptional customer service skills with prior experience.
• Upbeat, energetic attitude and proactive work ethic.
• Effective interpersonal and communication abilities, written and verbal.
• Ability to multi-task with attention to detail.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Meet and greet members and guests in Forbes standards.
• Answer calls and direct to appropriate departments.
• Oversee lost and found, locker rentals, registrations and member services.
• Maintain front desk materials and supplies.
• Ensure proper opening and closing procedures.
• Monitor Pro Shop activity and assist with inventory.
• Manage reservations and resort guest billing for services.
• Inspect front desk and lobby areas daily for cleanliness.
• Collaborate with Engineering, IT, Housekeeping and Maintenance teams.
• Train and mentor fellow team members; cross-train in multiple areas.
• Maintain CPR certification and emergency procedures as needed.
• Know Sports Club programs and resort events.

Skills

undergraduate degree

customer service

positive attitude

interpersonal skills

multi-tasking

calm under pressure

scheduling software

flexible schedule

Education

Undergraduate degree

Tools

Scheduling software

Job description

Boar's Head Resort Sports Club is seeking anOperations Coordinator to supervise Front Desk activities, tennis courts and grounds, ensuring Forbes Travel Guide and AAA 4 Diamond standards are met. This role provides exemplary customer experience to members, guests and resort visitors, and collaborates with other departments for smooth operations.

Responsibilities include reservations, billing, inventory, staff training and maintaining security and cleanliness.