Front Desk & Client Services Coordinator

State of Missouri; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Sick leave

13 paid holidays

Retirement and deferred savings

Training and professional development

Job summary

State of Missouri is seeking an administrative assistant to serve as the first point of contact for the public in the Springfield district office. The role provides customer service and supports staff with case documentation, vendor payments, and service coordination for vocational rehabilitation services.

The position requires a high school diploma or GED and prefers at least one year of related experience. The department offers benefits and opportunities for professional development.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in customer service or general office practices preferred.
• Strong communication and organizational skills desired.

Responsibilities

• Greet visitors and answer calls, provide information and schedule appointments.
• Provide administrative support to the office and counselors.
• Maintain and update client case records in the case management system.
• Request, track, and document receipt of records used to determine eligibility.
• Coordinate with clients, vendors, and counselors for follow-up services.
• Maintain information on community resources and assist with referrals.
• Process and reconcile vendor invoices; ensure timely payment.
• Communicate billing discrepancies to resolve issues.
• Assist with other related duties as assigned.

Skills

Customer service

Office software

Communication

Teamwork

Education

High school diploma or GED

Job description

State of Missouri is seeking an administrative assistant to serve as the first point of contact for the public in the Springfield district office. The role provides customer service and supports staff with case documentation, vendor payments, and service coordination for vocational rehabilitation services.

The position requires a high school diploma or GED and prefers at least one year of related experience. The department offers benefits and opportunities for professional development.