Front Desk & Client Experience Specialist

AP Skin Society; Portsmouth (NH); On-site; USD 19,000 - 28,000; Full time

Job summary

AP Skin Society in Portsmouth, NH is seeking a friendly Front Desk Receptionist to greet clients, manage appointments, and support daily spa operations.

The ideal candidate is organized, detail-oriented, and able to handle multiple tasks with professionalism, from phone inquiries to client records and inventory checks. This role offers opportunities to develop administrative and customer service skills in a welcoming spa environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks simultaneously.
• Proficiency in using spreadsheets and basic computer applications.
• Independent problem-solving skills with a proactive approach.
• Friendly, approachable demeanor with a focus on customer service.
• Ability to maintain cleanliness and organization of the workspace.

Responsibilities

• Greet and assist clients in a welcoming and professional manner
• Manage client communication, including follow-ups and inquiries
• Handle phone communication efficiently, directing calls and taking messages as needed
• Maintain cleanliness of the spa environment to ensure a pleasant experience for clients
• Conduct inventory checks and manage supplies to ensure smooth operations
• Utilize spreadsheets for record-keeping, scheduling, and tracking client information or inventory data
• Follow up with clients post-service to ensure satisfaction and address any concerns
• Reach out to clients who haven't been in recently and get them rescheduled
• Problem-solve issues that may arise during daily operations independently
• Support administrative tasks as required to keep the front desk running smoothly

Job description

AP Skin Society in Portsmouth, NH is seeking a friendly Front Desk Receptionist to greet clients, manage appointments, and support daily spa operations.

The ideal candidate is organized, detail-oriented, and able to handle multiple tasks with professionalism, from phone inquiries to client records and inventory checks. This role offers opportunities to develop administrative and customer service skills in a welcoming spa environment.