Front Desk & Client Experience Specialist

Ryan McBride - State Farm Agent; Mesa (AZ); On-site; USD 45,846,528 - 57,308,160; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan McBride – State Farm Agent is seeking a highly organized Receptionist to join our team in Mesa, AZ. You will warmly greet clients, manage appointment scheduling, and handle inquiries while maintaining accurate customer records.

The role includes engaging in insurance discussions with clients, providing exceptional service, and supporting the team with administrative tasks to ensure a smooth office operation. A friendly, proactive attitude is essential for success.

Qualifications

• Experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Ryan McBride – State Farm Agent is seeking a highly organized Receptionist to join our team in Mesa, AZ. You will warmly greet clients, manage appointment scheduling, and handle inquiries while maintaining accurate customer records.

The role includes engaging in insurance discussions with clients, providing exceptional service, and supporting the team with administrative tasks to ensure a smooth office operation. A friendly, proactive attitude is essential for success.