Front Desk & Client Care Specialist

Dakota Woodlands; Eagan (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dakota Woodlands in Eagan, Minnesota, seeks an Office Administrative Specialist to serve as the primary receptionist and front desk operations lead, handling phones, mail, visitor access, and documentation with confidentiality and professionalism.

You will support daily shelter operations, assist clients with basic needs, and coordinate front desk logistics while upholding trauma-informed practices and safety procedures in a client-centered environment.

Qualifications

• High school diploma or equivalent required; coursework in social work, human services, or related fields is a plus.
• Experience in customer service, reception, or front desk operations preferred.
• Strong interpersonal and communication skills with the ability to work respectfully with diverse populations.
• Ability to maintain professionalism and discretion when handling confidential information.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks while maintaining a welcoming and professional environment.
• Proficiency in basic computer applications including Microsoft Office and data entry systems.
• Commitment to Dakota Woodlands' mission and values.

Responsibilities

• Serve as the first point of contact for clients, visitors, staff, and community partners.
• Greet visitors and clients in a professional, welcoming, and respectful manner.
• Answer phones, respond to inquiries, and route communications to appropriate staff.
• Monitor visitor access to ensure building entry policies are followed.
• Ensure individuals on the restricted list are not allowed access to the facility.
• Maintain awareness of building activity and communicate concerns to appropriate staff.
• Ensure all required licenses and postings are displayed at the front desk in accordance with regulations.
• Order and maintain required workplace postings and labor law notices as required by Minnesota labor laws.
• Maintain a clean, organized, and professional front desk area.
• Monitor and manage visitor entry during approved visiting hours.
• Ensure visitors sign in according to organizational procedures.
• Provide facility tours to approved guests during public hours with Executive Director approval.
• Follow all safety procedures and communicate any concerns to leadership.
• Assist clients with routine needs such as accessing supplies or information about available services.
• Provide respectful guidance to clients navigating the facility.
• Maintain a trauma-informed and compassionate approach when interacting with clients.
• Maintain professional boundaries with both clients and staff.
• Relay messages to clients and staff appropriately and confidentially.
• Document relevant updates or operational notes in the live communication log used by staff.
• Work with Case Managers to assist with secure storage of client medications when required.

Skills

Customer service

Reception

Front desk operations

Communication

Organization

Education

High school diploma

Social services coursework

Tools

Microsoft Office

Job description

Dakota Woodlands in Eagan, Minnesota, seeks an Office Administrative Specialist to serve as the primary receptionist and front desk operations lead, handling phones, mail, visitor access, and documentation with confidentiality and professionalism.

You will support daily shelter operations, assist clients with basic needs, and coordinate front desk logistics while upholding trauma-informed practices and safety procedures in a client-centered environment.