Front Desk & Client Advocate - Insurance Agency

State Farm Agent; Albuquerque (NM); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

John Marcelli - State Farm Agent is seeking a motivated Receptionist to join our busy insurance and financial services team in Albuquerque. You’ll greet customers, handle calls and inquiries, schedule appointments, and help maintain accurate records while identifying opportunities to offer insurance options.

The ideal candidate is organized, customer-focused, and comfortable with sales-oriented conversations.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist

Customer service

Sales conversations

Communication

Tools

Microsoft Office

CRM systems

Job description

John Marcelli - State Farm Agent is seeking a motivated Receptionist to join our busy insurance and financial services team in Albuquerque. You’ll greet customers, handle calls and inquiries, schedule appointments, and help maintain accurate records while identifying opportunities to offer insurance options.

The ideal candidate is organized, customer-focused, and comfortable with sales-oriented conversations.