Front Desk Clerk - Westbourne

West Side Federation For Senior And Supportive Housing Inc; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

West Side Federation For Senior And Supportive Housing Inc seeks a front desk staff member in New York to provide services and support to residents. Responsibilities include monitoring well-being, emergency response, and maintaining logs. Candidates should be over 21, have a high school diploma, and possess strong communication skills. This role is crucial for ensuring a safe and respectful living environment for residents, especially those with unique needs.

Qualifications

• At least 21 years of age.
• Able to work in a multicultural and diverse environment.
• Able to speak, read, and write English.

Responsibilities

• Monitor the well-being of residents and respond to emergencies.
• Maintain a daily log of activities and occurrences.
• Assist residents in obtaining needed services.

Skills

Resident supervision

Emergency response

Communication

Team collaboration

Education

High School Diploma or equivalent

Job description

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‑based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‑income older persons, many of whom live with mental illness and/or have experienced homelessness.

Under the supervision of the administrator, the front desk staff is responsible for providing a range of services and supervision to the residents of The Westbourne with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors. Specific duties include, but are not be limited to, the following:

Resident Supervision

• Monitor the well‑being of residents, including:
• Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
• Respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed.
• Monitor use of the recreation area.
• Assist residents in obtaining needed services, including requests for building management and/or social services.
• Record and refer all requests for building repairs or services to appropriate staff.
• Monitor all persons entering or leaving the building, including sign‑in/out log for guests, vendors, and aides.
• Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
• Monitor alarms and investigate disturbances.
• Notify super and/or manager of emergency situations according to building protocol.
• Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed.
• Perform building safety rounds as directed.

Administrative

• Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.
• Maintain daily log of activities, occurrences, and observations.
• Write clear and accurate reports of incidents and actions taken.
• Assure, either through referral to appropriate on‑duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage.

Other

• Work as a member of a team to establish and maintain high level of care and respect for residents.
• Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
• Attend training sessions and conferences as required for enhancement of job skills.
• Implement emergency procedures, as necessary.
• Submit all required reports in a complete and timely manner.
• Work cooperatively and collegially with other staff members.
• Assist with other duties, as directed.

Qualifications Expected

• At least 21 years of age.
• High School Diploma, or equivalent, required. Higher education preferred.
• Able to work in a multicultural and diverse environment.
• Able to perform job responsibilities.
• Able to speak, read, and write English (as required by DSS regulation 487.9.13).
• Experience working with dependent persons.

Invitation for Job Applicants to Self‑Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service‑connected disability.
• A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self‑Identification of Disability

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema

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