Resident Services Liaison (Social Worker - BSW)

Westminster-Canterbury-On-Chesapeake-Bay; Virginia Beach (VA); On-site; USD 57,000 - 59,000; Full time

Benefits offered by this job

Life & Disability Insurance

Retirement Plan with Employer Match

Paid Time Off (PTO) & 6 Paid Holidays

Tuition Assistance + Scholarships

Employee Assistance Program

Legal/Identity Theft Protection

Team Member Discounts

Career Growth & Leadership Development

Job summary

Westminster-Canterbury on Chesapeake Bay in Virginia Beach seeks a Resident Services Liaison (BSW) to join our on-site team. This full-time role coordinates onboarding for new residents, supports interdisciplinary care planning, and ensures smooth resident orientation and problem-solving across departments.

The ideal candidate holds a Bachelor’s in Social Work with 3+ years serving older adults, and demonstrates strong communication, confidentiality, and organizational skills.

Qualifications

• Bachelor's Degree in Social Work and at least three years experience with aging adults.
• Familiarity with Microsoft and Google applications.
• Willingness to receive flu vaccination annually.

Responsibilities

• Serve on Admissions Committee and conduct pre-admission interviews.
• Provide outreach to each new resident on moving day.
• Coordinate New Resident Orientation and welcome acclimation.
• Support residents with financial assistance and transfers within care levels.
• Coordinate with Marketing and CFO on apartment availability and outcomes.
• Participate in Interdisciplinary Care Planning and Resident Reviews.
• Maintain documentation per regulatory requirements.
• Assist with updates to electronic databases and resident communications.
• Provide resources and mediation for residents facing psychosocial issues.

Skills

Interpersonal skills

Communication skills

Confidentiality

Time management

Inquiries handling

Education

Bachelor's Degree in Social Work

Bachelor's Degree in Health Administration

Tools

Microsoft Office

Google Apps

Job description

Job Category: Resident Services

Requisition Number: RESID001597

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Location: 3100 Shore Drive Virginia Beach, VA 23451
Reports to: Senior Resident Services Liaison
FLSA: Exempt (Salary)
Schedule: Full-time; Monday - Friday 8:30am - 5:00pm

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

The Resident Services Team at WCBay fosters meaningful relationships with our residents through supporting them with solving problems, accessing services, staying informed, and enjoying community life. No matter the task-at-hand, every action the Resident Services team takes, puts resident satisfaction & well-being at the forefront of it all.

The Resident Services Liaison (BSW) at WCBay serves as a central point of contact between residents, families, and internal departments to ensure a seamless and exceptional living experience. The Liaison supports new resident move-ins and orientations, fosters ongoing engagement, and helps ensure residents feel welcomed, supported, and connected within the community. By maintaining strong communication, monitoring resident satisfaction, and collaborating with staff and leadership to resolve issues and improve services, the Resident Services Liaison helps uphold the community’s standards of hospitality, responsiveness, and quality of care.

What You’ll Do In This Role

• Serve on the Admissions Committee and conducts pre-admission interviews to determine if prospective residents meet established criteria.
• Provide outreach to each new resident on moving day.
• Coordinate on-going New Resident Orientation to facilitate community orientation.
• Work closely with the Welcoming Committee to acclimate new residents to the community.
• Coordinate with the Senior Resident Service Liaison and Chief Financial Officer (CFO) to support residents who receive financial assistance.
• Assist residents in making in-house transfers within the same level of care.
• Coordinate with Marketing and CFO to determine apartment availability and financial outcomes.
• Participate in Interdisciplinary Care Planning and Resident Reviews, providing input and insight.
• Maintain necessary documentation consistent with regulatory requirements and policies for each level of care.
• Provide assistance and mediation to residents who are experiencing dispute and/or significant psychosocial problems.
• Screen Resident-Hired Workers to ensure compliance with policies, verify qualifications, and maintain safeguards for safe and effective performance of assigned tasks.
• Coordinate and communicate important updates and information to residents when needed to include Chatter articles, updates to the Resident Guidebook, Pet Directory, notices, and meetings.
• Assist with providing resources, education, referrals, and support to residents who are challenged by impairment to empower them to be as independent as possible.
• Serves on inter and intra departmental teams.
• Assist The Hoy Center with Social Work discharge planning functions.
• Assist with updates to electronic databases such as, but not limited to; Electronic Medical Records (e.g., PCC) and Monday.com.
• All other duties as assigned.

Core Competencies

• Demonstrate strong interpersonal and communication skills when managing complex family systems, social needs, and resident concerns.
• Maintain sensitivity, professionalism, and confidentiality.
• Conduct geriatric biopsychosocial assessments and cognitive screenings.
• Manage responsibilities independently using strong organizational and time-management skills.
• Respond effectively to internal and external inquiries.

The Experience You’ll Bring

Required

• Bachelor's Degree in Social Work
• At least three years experience working with the aging adult population
• Familiarity with Microsoft and Google applications.
• Willingness to receive flu vaccination annualy

Preferred

• Experience with Lifecare CCRC’s desirable.
• Compensation Range: $56,897 - $59,000 (based on relevant experience)

Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:

• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.

Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.

Preferred

Bachelor or better in Health Administration.

Bachelor or better in Other.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.