MGM Rewards Representative - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health & income protection

Professional development

Job summary

The Cosmopolitan at MGM Resorts International is hiring a MGM Rewards Representative to create a welcoming guest experience. You will enroll guests in MGM Rewards, process redemptions, and answer questions about rewards and promotions.

This role involves operating multiple guest management systems and assisting VIP hosts with reservations and events. Ideal candidates are at least 21 years old with a high school diploma or GED, and enjoy working in a dynamic hospitality environment that offers

Qualifications

• Ability to assist guests with MGM Rewards enrollments and redemptions.
• Comfort navigating program details and guest inquiries.
• Must be 21+ with HS diploma or GED.

Responsibilities

• Assist guests with MGM Rewards enrollment and point redemptions.
• Track and apply MGM Rewards points to hotel folios and offers.
• Navigate multiple systems (Patron Management, Opera, Veridoc).
• Support VIP Services with reservations and comps as needed.
• Guide guests in using the MGM Rewards mobile app and promotions.

Skills

Customer service

Communication

Team player

Problem solving

Education

High School Diploma or GED

Tools

Opera

Patron Management

myVegas

GMP

Veridoc

Job description

## MGM Rewards Representative - The CosmopolitanApply: Property - The Cosmopolitan: Full time: Posted Yesterday: 279179Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As an MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you’ll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property.**THE STARTING RATE:** $17.00 **THE DAY-TO-DAY:*** Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates* Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits* Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP* Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution* Assist guests in navigating the mobile app* Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo* Understand and consistently promote GameSense problem gambling program**THE IDEAL CANDIDATE:*** Must be a minimum of 21 years of age* High School Diploma, or GED**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:** https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10930Are you ready to **JOIN THE SHOW**? Apply today!