Front Desk Clerk/Reservations Agent

FRANKENMUTH BAVARIAN INN LODGE; City of Frankenmuth (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Water Park access

Employee discounts

Dental insurance

Vision insurance

Life insurance

Free lunches during shift

Referral program

Employee assistance program

Job summary

FRANKENMUTH BAVARIAN INN LODGE in Michigan is seeking a friendly Front Desk Clerk to check guests in and out, handle reservations, and collect payments with courtesy and accuracy. You will promote upselling and provide the highest level of guest service.

You will work a variable schedule including evenings, weekends, and some holidays, 16–36 hours per week, with training responsibilities for new staff and a focus on problem solving and effective use of hotel computer systems.

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Experience dealing with the public in a courteous, tactful manner.

Responsibilities

• Check guests in and out and collect payments.
• Create, modify, and cancel reservations accurately and courteously.
• Upsell and present options to guests to maximize guest satisfaction.
• Train new Front Desk personnel and support shift operations.
• Maintain highest level of guest service in Michigan.

Skills

Communication

Diplomacy

Tactfulness

Organizational skills

Honesty

Education

High School diploma

Tools

Computer programs

Job description

HOURS:

1. Any combination of hours between 7:30 AM to 9:00 PM. 2-5 Days per week. 16-36 hours per week. Hours may vary in busy or slow seasons.
2. Other shifts may be used from time to time due to large number of check-ins or check-outs.
3. Clerks will work weekdays, evenings, weekends, and some holidays.

JOB FUNCTION:

The primary responsibility of the Front Desk Clerk is checking guests in or out and collecting payments. Projects the high standards of the Bavarian Inn Lodge by performing all functions relating to registration and checking out of all hotel guests as well as creating, changing, and canceling reservations in an accurate, courteous, and efficient manner. In charge of the activities relating to the early Front Desk Clerk shift. Takes a roll in training all new Front Desk personnel. Must possess ability to find solutions to problems that occur during Front Desk & Reservation operations. Have the ability or effectiveness in selling and presenting persuasively. Upselling must be maintained and offered. Will strive to offer the highest level of guest service offered in Michigan. Performs other duties as directed by the Front Desk Manager and the Front Desk Supervisors.

COMPENSATION PACKAGE:

Includesbut is not limited to: Free Bavarian Blast Water Park access, EmployeeDiscounts for dining and retail across all Bavarian Inn Inc. locations,employee paid dental, vision, life insurance, free lunches during shift,referral program up to $500 per person referred, and Employee AssistanceProgram.

BASIC QUALIFICATIONS:

Must be 18 yrs old.High School diploma or equivalent. Excellent communication skills, both verbal and written.Background in dealing with the public, diplomacy and tactfulness. Pleasing personality and appearance. Ability to get along with people in a variety of situations. Ability to organize work, good judgment, honesty, and dependability. Proficient in computer programs necessary in an office environment. Basic arithmetic and typing skills, knowledge of area attractions.