Front Desk Clerk/Ranger

Equity LifeStyle Properties, Inc.; Welches (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick pay

Job summary

Equity LifeStyle Properties, Inc. is hiring a Front Desk Clerk/Ranger for Welches, Oregon. The role blends customer service, administrative tasks, guest relations, and property monitoring to create a safe, welcoming experience for guests and residents.

You will handle reservations, registrations, check-ins/outs, payments, and routine office duties while patrolling the campground and community areas. The position requires a high school diploma and strong customer service skills.

Qualifications

• High school diploma or equivalent is required.
• One year or more of customer service, hospitality, campground, RV resort, security, or related experience preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to assess situations, exercise sound judgment, and resolve issues diplomatically.
• Strong organizational skills with attention to detail and accuracy.
• Basic computer skills and the ability to learn new software applications and operating systems.

Responsibilities

• Serve as the primary point of contact for guests and residents, in person, by phone, and electronically.
• Take camping reservations, registrations, check-ins/outs, and sell day passes and merchandise.
• Monitor access to the property and validate guest eligibility.
• Process payments, deposits, and maintain records accurately.
• Run reports, submit maintenance requests, and handle routine administrative tasks.
• Conduct routine patrols to identify safety concerns and policy violations.
• Ensure facilities and amenities are secure and well-maintained.
• Enforce campground rules professionally and respond to incidents as needed.
• Perform inspections of golf carts, rental units, and sites as assigned.

Skills

Customer service

Communication

Conflict resolution

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer skills

Ability to learn new software

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk/Ranger in Welches, Oregon.

What You'll Do

As a Campground Ranger & Front Desk Associate, you will play a key role in creating a safe, welcoming, and enjoyable experience for our guests and residents. This position combines customer service, administrative support, guest relations, and property monitoring responsibilities. You will serve as both the first point of contact for guests and residents and as an ambassador for the community by helping maintain a safe, secure, and well-managed property.

Your Responsibilities Will Include

• Serve as the primary point of contact for guests and residents, providing information and assistance in person, by phone, and through electronic communication.
• Take camping reservations, process registrations, check guests in and out, and sell day passes and retail store merchandise.
• Monitor all incoming guests and visitors, validating access to the property as appropriate.
• Process payments, deposits, and maintain accurate records.
• Run reports, submit maintenance requests, and complete administrative tasks to ensure efficient office operations.
• Conduct routine patrols of the campground and common areas to identify safety concerns, property issues, and policy violations.
• Monitor the property and ensure facilities, amenities, and community areas remain secure and well-maintained.
• Enforce campground and community rules professionally and consistently while addressing resident and guest concerns.
• Respond calmly and effectively to incidents, emergencies, and conflicts, contacting emergency services or law enforcement when necessary.
• Perform golf cart, rental unit, and site inspections as assigned.
• Partner closely with the Property Manager to communicate concerns, resolve issues, and support daily operations.
• Prioritize guest and resident satisfaction by responding to questions, addressing concerns, and resolving problems promptly and professionally.
• Assist with maintaining a clean, safe, and welcoming environment throughout the property.
• Participate in on-call emergency response as required.
• Perform other duties as assigned.
  
  

Skills & Experience You'll Need

• High school diploma or equivalent required.
• One (1) year or more of customer service, hospitality, campground, RV resort, security, or related experience preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to assess situations, exercise sound judgment, and resolve issues professionally and diplomatically.
• Strong organizational skills with attention to detail and accuracy.
• Basic computer skills and the ability to learn new software applications and operating systems.
• Ability to work independently and collaboratively within a team environment.
• Experience with security, law enforcement, campground operations, RV parks, or hospitality environments is a plus.
• Ability to handle stressful situations calmly and professionally.
• Valid driver's license, acceptable driving record, and current auto insurance required.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call shifts as needed.
• Ability to walk the property, conduct patrols, and work outdoors in varying weather conditions.
  
  

Success in This Role

The ideal candidate is friendly, professional, and proactive, with a strong commitment to guest service and community safety. They can seamlessly transition between front desk operations and property monitoring responsibilities while maintaining a positive attitude and delivering exceptional service to guests, residents, and team members alike.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.