Front Desk Clerk Nights and Weekends Required

Concord Hospitality Brand; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance

Short/Long-term disability

401k with Company Match

Tuition assistance

Discounted room rates

Training & career development

Job summary

Concord Hospitality Brand in Grand Rapids, MI, is seeking a Front Desk Clerk to deliver friendly guest service, manage check-ins/outs, and assist guests throughout their stay.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced hotel environment. Flexibility for evenings, weekends, and holidays is a must.

Qualifications

• High school diploma or equivalent required or preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic cash-handling skills.
• Able to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Maintain a clean and organized front desk and lobby area.
• Follow safety, security, and emergency procedures.

Skills

Communication skills

Customer service

Multitasking

Organization

Cash handling

Detail-oriented

Reliability

Stamina

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

We are hiringaFront DeskClerk!

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities:

• Deliver exceptional guest service and create a welcoming experience.

• Check guests in/out, manage reservations, and handle special requests.

• Respond to guest inquiries and resolve concerns promptly and professionally.

• Process payments, cash transactions, and guest account charges accurately.

• Answer phone calls and provide information on hotel services and amenities.

• Monitor room availability andmaintainaccurateguest records.

• Maintain a clean and organized front desk and lobby area.

• Communicate guest feedback, maintenance needs, and operational updates.

• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.

• Previoushospitality or customer service experience preferred.

• Strong communicationand guest service skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Detail-oriented with basic computer and cash-handling skills.

• Professional, reliable, and service-focused.

• Ability to stand for extended periods andlift upto 40 lbs. when needed.

• Must be able toworka flexible schedule, including evenings, weekends, and holidays.

Benefits (Full TimeAssociates only)

Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plansinsurance

• Life insurancewithShortTerm andLong-Termdisability options

• 401k with Company Match

• Tuitionassistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and qualityaccommodationsin everymarketwe exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.