Front Desk Clerk

Concord Hospitality Brand; Lyndhurst (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance with short-term andLong

Job summary

Concord Hospitality Brand seeks a Front Desk Clerk to deliver warm, friendly service and ensure every guest feels welcomed throughout their stay.

You will check guests in/out, handle reservations, respond to inquiries, process payments, and maintain accurate records in a fast-paced hotel environment. This on-site role requires strong communication, multitasking, and a guest-first mindset.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Multitasking

Organization

Cash handling

Professionalism

Education

High school diploma or equivalent

Job description

Front Desk Clerk

We are hiring a Front Desk Clerk to join our team!

As a Front Desk Clerk, you’ll play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.

• Check guests in and out, manage reservations, and handle special requests.

• Respond to guest inquiries and resolve concerns promptly and professionally.

• Process payments, cash transactions, and guest account charges accurately.

• Answer phone calls and provide information about hotel services and amenities.

• Monitor room availability and maintain accurate guest records.

• Maintain a clean and organized front desk and lobby area.

• Communicate guest feedback, maintenance needs, and operational updates.

• Follow all safety, security, and emergency procedures.

Qualifications

• High school diploma or equivalent preferred.

• Previous hospitality or customer service experience preferred.

• Strong communication and guest service skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Detail-oriented with basic computer and cash-handling skills.

• Professional, reliable, and service-focused.

• Ability to stand for extended periods and lift up to 40 lbs. when needed.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits

Full-time associates are eligible to participate in a comprehensive benefits package, including:

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance with short-term and long-term disability options

• 401(k) with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These principles are the foundation of how we work and how we support our associates.

Our Associate First culture encourages and supports personal development both within the workplace and beyond. Concord’s associates are the foundation of our company, and we strive to recognize their hard work, dedication, and commitment to excellence.

We value work-life balance, diversity, and our commitment to providing exceptional customer service and quality accommodations in every market where we operate.

If you’re looking for an opportunity to grow, develop your skills, and be part of a fun and supportive team, this position may be a great fit for you.

Concord is proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.