Front Desk Clerk

Tapestry Conshohocken; Lyndhurst (NJ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord is hiring a Front Desk Clerk to join our team and deliver outstanding guest experiences at the front desk. You will check guests in/out, handle reservations, respond to inquiries, and process payments while maintaining accurate records and a welcoming lobby environment.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced setting with flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

We are hiring a Front Desk Clerk to join our team!

As a Front Desk Clerk, you'll play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities

Deliver exceptional guest service and create a welcoming experience.

Check guests in and out, manage reservations, and handle special requests.

Respond to guest inquiries and resolve concerns promptly and professionally.

Process payments, cash transactions, and guest account charges accurately.

Answer phone calls and provide information about hotel services and amenities.

Monitor room availability and maintain accurate guest records.

Maintain a clean and organized front desk and lobby area.

Communicate guest feedback, maintenance needs, and operational updates.

Follow all safety, security, and emergency procedures.

Qualifications

High school diploma or equivalent preferred.

Previous hospitality or customer service experience preferred.

Strong communication and guest service skills.

Ability to multitask and stay organized in a fast-paced environment.

Detail-oriented with basic computer and cash-handling skills.

Professional, reliable, and service-focused.

Ability to stand for extended periods and lift up to 40 lbs. when needed.

Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Full-time associates are eligible to participate in a comprehensive benefits package, including:

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance with short-term and long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These principles are the foundation of how we work and how we support our associates.

Our Associate First culture encourages and supports personal development both within the workplace and beyond. Concord's associates are the foundation of our company, and we strive to recognize their hard work, dedication, and commitment to excellence.

We value work-life balance, diversity, and our commitment to providing exceptional customer service and quality accommodations in every market where we operate.

If you're looking for an opportunity to grow, develop your skills, and be part of a fun and supportive team, this position may be a great fit for you.

Concord is proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.