Front Desk Clerk- Diabetes Clinic

Henry Ford Health; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Novi, MI is seeking a customer-focused Front Desk/Medical Office Administrative professional to support patients and visitors in a clinical setting. You will greet patients, verify demographics, schedule appointments, and handle check-in/check-out processes with accuracy.

The role requires attention to detail for insurance authorizations, medical record requests, and daily charge entry with co-pay collection.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Medical office experience preferred

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation
• Verify and enter demographic information
• Obtain and verify authorizations/precertification
• Complete medical record release requests and schedule/confirm patient appointments
• Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy
• Provide general office and clerical support to assigned area

Skills

Customer service

Clerical skills

Medical office experience

Education

High School diploma or equivalent

Tools

Medical office software

Job description

GENERAL SUMMARY

Schedule: Full-Time, Monday-Friday

Location: Novi, MI

• Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.
• Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information.
• Obtain and verify authorizations/precertification. Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Qualifications

EDUCATION/EXPERIENCE REQUIRED

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Medical office experience preferred