Front Desk Clerk

Hilton Grand Vacations; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company in the hospitality sector as a Front Desk Clerk at Greensprings Vacation Resort in Williamsburg, Virginia. This role focuses on providing exceptional service, managing reservations, and ensuring guest satisfaction within a supportive team environment. Ideal for those looking to develop within the hospitality industry while enjoying competitive benefits and growth opportunities.

Benefits

Day 1 Benefit Eligibility

Competitive base pay

Discounted travel programs

401(k) with company match

Paid Time Off (PTO)

Tuition reimbursement programs

Qualifications

• Proficient English language/interpersonal skills.
• 6 months Customer Service Experience.
• Ability to handle upset guests courteously.

Responsibilities

• Ensure positive guest experiences during check-in/out.
• Update and maintain reservation records.
• Handle housekeeping and maintenance requests.

Skills

Communication

Customer Service

Multi-tasking

Job description

Join to apply for the Front Desk Clerk role at Hilton Grand Vacations

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Join to apply for the Front Desk Clerk role at Hilton Grand Vacations

Great opportunity to join the amazing Greensprings Vacation Resort with 296 units, located near the Historic Area of Williamsburg, Virginia. Become part of our passionate 45 team member family, where we strive for excellence to ensure our owners and guests have a great vacation, while building hospitality skills with Hilton Grand Vacations.

What will I be doing?

Responsibilities

As a Front Desk Clerk at Greensprings Vacation Resort, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations' system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.
  
  

What are we looking for?

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry
  
  

Why Do Team Members Like Working For Us

• Day 1 Benefit Eligibility
• Competitive base pay
• Recognition Programs and Rewards
• Discounted travel programs
• 401(k) program with company match.
• PTO, 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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