Front Desk Clerk

del Lago Resort & Casino; Town of Waterloo (NY); On-site; USD 35,000 - 39,000; Full time

Job summary

Del Lago Resort & Casino in Waterloo, NY seeks a Front Desk Clerk to greet guests and manage check-in/check-out with courtesy and speed. You will assist guests with information, reservations, and payments, using our PMS system to ensure accurate bills.

Work includes answering phones, handling guest inquiries, and coordinating with housekeeping for special requests. Training is provided; nights, weekends, and holidays required. Pay range: $25.29-$28.10/hour.

Qualifications

• High School Diploma or GED required.
• Basic math and cash handling skills.
• Demonstrable English-speaking skills.
• Proficiency with personal computers.
• Excellent customer service skills.

Responsibilities

• Processes guest reservations, registrations, payments, and departures per procedures.
• Promotes property features and amenities to guests by phone, computer, or in person.
• Handles guest inquiries, concerns, and complaints and resolves issues.
• Balances cash, checks, and departments at end of shift and follows cash handling procedures.
• Notifies Housekeeping of special requests, late checkouts, and needs.

Skills

Communicate effectively

Fast-paced environment

Move around areas

Long hours including nights weekends

Standing and sitting

Education

High School Diploma or GED

Cash handling

English-speaking skills

PC proficiency

Customer service

Job description

Title: Front Desk Clerk

Requisition ID#: 5336

Location: Waterloo, NY, US, 13165

Property: Del Lago Resort & Casino

Pay Range: 25.29-28.10

JOIN OUR TEAM

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

Job Summary

To exceed guest expectations for efficient, knowledgeable, and courteous service. Performs check-in and check-out of guests per online or walk-in registration. Directs guests to hotel rooms and provides information regarding check out times. Performs daily tasks including guest relations and answering phones.

Pay Range: $25.29-$28.10/hour

Essential Duties And Responsibilities

• Processes guest reservations, registrations, payments, and departures services for guests in accordance with approved brand and hotel operating procedures and practices
• Promotes the value, features, and amenities of the property to all prospective guests via telephone, computer, or in person
• Strives to handle all guests’ inquiries, concerns, and complaints in a manner that fully resolves the issue and satisfies the guest
• Ensures that all cash, check, and miscellaneous departments are in balance at the end of each shift Utilizes proper credit and cash handling procedures in accordance with company policies and procedures
• Ensures Housekeeping is informed of any special requests, late checkouts, and special need areas in the hotel
• Receives and transmits mail, telephone, and written messages for guests
• Answers inquiries pertaining to resort and casino services, shopping, dining, entertainment, and travel directions
• Posts room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy
• Maintains the front desk area in a neat, clean, and safe manner at all times
• Maintains current knowledge of hotel property amenities and features
• Complies with all safety and security policies in accordance with Company standards and practices
• Knows and understands how to handle all types of hotel and guest related emergencies in accordance with Company policy and notification procedures and practices
• Demonstrates old world hospitality with charm with external and internal guests
• Other duties as assigned

Required Skills And Abilities

• Communicate effectively with all levels of Team Members, guests, and outside contacts.
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays
• Extended time standing and sitting

Education And Experience

High School Diploma or GED equivalent. Basic math and cash handling skills. Demonstrable English-speaking skills. Proficiency with personal computers. Excellent customer service skills.

Physical Requirements & Working Conditions

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and internal controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Syracuse