FRONT DESK CLERK

Shamin Hotels; Sandston (VA); On-site; USD 16,531 - 24,796; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to assist guests with check-in and check-out, answer questions about the hotel, and provide local activity recommendations.

You will process reservations, handle payments, and coordinate with other hotel departments to ensure a smooth guest experience.

Qualifications

• Greet and assist guests at check-in/out.
• Process room reservations and changes.
• Handle payments and cash transactions accurately.
• Provide information on hotel services and local attractions.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and provides escort instructions as needed.
• Transmits and receives messages via phone, fax and switchboard.
• Answers inquiries about services, dining, directions, and activities.

Job description

Job Title

Guest Service Agent

Company

Shamin Hotels

Organizational Structure

Department: Operations
Reports To: Front Office Manager
Supervision: None
Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.