Front Desk Clerk

Sylvan Hotel Inc; New Jersey; On-site; USD 21,000 - 26,000; Full time

Job summary

Sylvan Hotel Inc in New Jersey is seeking a Front Desk Clerk to warmly welcome guests, manage check-ins and check-outs, and keep daily front desk operations running smoothly.

You will confirm reservations by phone and online, handle guest requests and complaints with courtesy, process payments, maintain accurate records, and relay important information to housekeeping and other departments to ensure a seamless guest experience.

Qualifications

• Experience in customer service, front desk service, or related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk

Communication

Organizational skills

Job description

Job Description

We are seeking a Front Desk Clerk to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills