Front Desk Agent (Hotel)

Guru Hospitality; Reading (Berks County); On-site; USD 26,000 - 38,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk in a hotel setting to support Guest Service Agents with check-ins and check-outs, while delivering outstanding guest service and contributing to profitability.

The role emphasizes responsive guest inquiries, local guidance, and teamwork to maintain high service standards and knowledge of hotel offerings.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently
• Provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Skills

Guest service

Customer focus

Integrity

Discipline

Adaptability

Dependability

Job description

Responsibilities

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently
• Provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Qualifications

Passion for exceptional guest experiences.

Integrity, urgency, and discipline

Strong customer focus, adaptability, and dependability

Job Description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As a Front Desk Clerk, You Would Be Responsible For Assisting Guest Service Agents In Checking In And Checking Out Guests In The Hotel’s Continuing Effort To Deliver Outstanding Guest Service And Financial Profitability. Specifically, You Would Be Responsible For Performing The Following Tasks To The Highest Standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information