Front Desk Clerk

equitylifestyleproperties; Marblehead (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Equity Lifestyle Properties (ELS) is seeking a Front Desk Clerk for Bay Point Resort and Marina in Marblehead, Ohio. The role supports staff with outstanding customer service, greets guests professionally, and manages front desk operations.

Candidates should have a high school diploma, 1+ year office experience, and strong communication and organizational skills. Proficiency with Word/Excel is preferred, plus ability to work a flexible schedule including weekends.

Qualifications

• High school diploma or equivalent.
• 1+ year of office experience.
• Strong communications and organizational skills.
• Meticulous attention to detail.
• Proficiency with computers, especially Word/Excel.
• Willingness to work weekends and holidays.

Responsibilities

• Greet guests professionally and promptly.
• Maintain electronic files per procedures manual.
• Process annual contracts and entries in property management system.
• Handle inquiries by telephone and email promptly.
• Provide information about services, amenities and local attractions.
• Maintain front desk and office area cleanliness.
• Assist with training and general administrative duties.

Skills

Customer service

Communication

Organization

Attention to detail

MS Word

Flexible schedule

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk in Marblehead, Ohio.

What you'll do:

• The Front Desk Clerk position supports staff as assigned and possesses excellent customer service skills at Bay Point Resort and Marina in Marblehead, Ohio.
• Welcome and greet guests in a professional and friendly manner promptly.
• Organize and maintain electronic files per company procedures manual.
• Assist with company sponsored activities.
• Attend and participate in training programs as required.
• Handle inquiries by telephone and email promptly.
• Prioritize phone calls to the appropriate staff.
• Provide information about services, amenities, and local attractions.
• Process annual contracts including entry into property management system, accounts receivable, and entries into multiple systems.
• Maintain cleanliness and organization of the front desk and office area.
• Perform other miscellaneous duties as assigned while assisting with general administrative support as requested.
• Work closely as a team member that effectively represents the quality and professionalism of the company.

Experience & skills you need:

• High school diploma, or the equivalent experience.
• 1+ year of office experience.
• Strong communications and organizational skills.
• Meticulous attention to detail.
• Proficiency with computers, preferably Microsoft Word, Excel and/or automated accounting systems.
• Willingness to work a flexible schedule, including weekends and holidays.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.