FRONT DESK CLERK

Access Health Louisiana; Kenner (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Access Health Louisiana in Kenner, LA is seeking a full-time Front Desk Clerk to support patient intake, discharge, and billing processes. You will verify insurance, collect co-pays, gather charts, and ensure accuracy of superbills while handling other clerical duties.

The role requires a high school diploma and at least two years of front desk or customer service experience in a medical office, with a preference for medical assistant training.

Qualifications

• High school diploma or equivalent required.
• Medical assistant program completion preferred.

Responsibilities

• Process patient clerical and billing information through Front Desk Intake and Discharge.
• Verify insurance and collect co-payments and co-insurance amounts.
• Gather charts and paperwork for the visit.
• Review the superbill for accuracy.
• Process the superbill in the billing system.
• Collect any remaining balances due by the patient.
• Assist with other clerical and patient-related requests by coworkers and management.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Professional demeanor

Problem solving

Listening skills

Ethics and confidentiality

Education

High school diploma or equivalent

Medical assistant program preferred

Job description

Full Time , Days , 8:00 a.m. to 4:30 p.m. Mon - Fri

Position Summary

The front desk clerk is responsible for processing patient clerical and billing information through Front Desk Intake and Discharge. This includes verifying insurance and collecting co-payments and co-insurance amounts, gathering charts and paperwork for the visit, reviewing the superbill for accuracy, processing the superbill in the billing system, and collecting any remaining balances due by the patient. It also includes assisting with other clerical and patient related requests made by co-workers and management.

Minimum Qualifications

Education

High school diploma or equivalent required.

Medical assistant program completion preferred.

Experience

Two years front desk or customer service experience preferably in a medical office.

Knowledge, Skills, and Abilities

Experience using a computer, keyboard and mouse required

Computer/keyboard experience

Possess strong interpersonal and communication skills

Calm, professional attitude in stressful situations and interactions

High level of ethics in maintaining patient confidentiality

Handles a multitude of tasks simultaneously. Deals with and/or solves stressful situations.

Good listening skills, alert, analytic ability, problem solving ability with use of creative skills, good memory and concentration, good judgment, initiative and patience.

Communicates with patients, physicians, and other staff in verbal and written form.

Physical and Mental Requirements

Stands, walks, sits, and converses most of the day.

Carries relatively light materials.

Exerts up to 20 pounds of force frequently including pushing, pulling, and/or reaching.

Operates office equipment including computer, fax, and telephone.

OSHA Category I: Duties performed routinely require exposure to blood, body fluid and tissue.