Front Desk Clerk

El Capitan Lodge Casino, LLC; Hawthorne (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Training program

Career growth

Medical, Dental and Vision insurance

On Demand Pay

Job summary

El Capitan Lodge Casino, LLC is seeking a hotel front desk associate to assist guests during check-in and check-out, answer inquiries, and coordinate with housekeeping for room status and availability.

The role requires high school education, strong English skills, and a willingness to learn the POS system. Spanish language ability is a plus, with benefits including flexible scheduling and on‑demand pay.

Qualifications

• High school diploma or equivalent required.
• English reading/writing essential; Spanish a plus.
• Familiarity with POS systems and basic calculations helpful.

Responsibilities

• Assist guests with check-in and check-out and provide hotel information.
• Balance revenue and expenses as part of daily paperwork.
• Respond to guest requests and coordinate with housekeeping, maintenance, and other teams.
• Handle cash drawer and conduct transactions for gifts, pharmacy items, etc.

Skills

Guest services

Cash handling

Bilingual English/Spanish

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Responsible for attending to the needs of guests, especially during check-in and check out. Maintaining day-to-day paperwork, including balancing revenue and expense transactions.

We have amazing benefits like:

• Flexible work schedule.
• Clear and defined training.
• Career growth, you are our future!
• Other benefits include Medical, Dental and Vision, and 401k.
• We Offer On Demand Pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide information to guests about hotel information, services and amenities.
• Respond to requests from guests for assistance (ex. Ironing boards).
• Communicate with housekeepers regarding room status and room availability.
• Communicate with maintenance of problem areas.
• Cash handling to include balancing drawer at end of shift.
• Handle gift shop, cigarette, and gift certificate and medicine transactions.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Must have a high school diploma or equivalent.

Language Skills: Must be able to read and write English and communicate with the guest. Spanish a plus.

Mathematical Skills: Ability to add, subtract, multiply, and divide.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables including guest complaints.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Must have a valid State of Colorado Gaming License.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to lift objects up to 75 lbs. Should be able to sit for long periods of time and push/pull up to 75lbs.

MACHINES, TOOLS, EQUIPMENT, ELECTRONIC DEVICES, AND SOFTWARE:

The machines, tools, equipment, electronic devices, and software listed below are representative of those that must be utilized to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Should be familiar with the POS system and will utilizes personal computer, calculator, telephone, and copier and fax machine.

We run background checks on all new hires in this position.