Front Desk Clerk

Tenaya Lodge at Yosemite; Fish Camp (CA); On-site; USD 26,174 - 26,863; Part time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Tuition reimbursement

Employee discounts

Job summary

A mountain resort near a national park is seeking part-time Front Desk Clerks. Responsibilities include greeting guests, managing transactions, and ensuring guest satisfaction. Ideal candidates will possess strong interpersonal skills and a focus on customer service. This position requires the ability to multitask under pressure and does not require a high school diploma. Join a vibrant team in an inspiring location with opportunities for growth and outdoor activities.

Qualifications

• Strong customer service focus and friendly demeanor.
• Ability to manage cash and credit card transactions accurately.
• Ability to deliver items to guests and resolve small issues.

Responsibilities

• Greet and register guests using the registration system.
• Coordinate with housekeeping as necessary.
• Monitor and balance daily figures.
• Post room and tax charges on guest accounts.

Skills

Interpersonal communication skills

Multitasking

Customer service experience

Education

No high school diploma or GED required

Job description

The opportunity

Delaware North Parks and Resorts is hiring part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.

Pay

$19.00 – $19.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal in our employee dining room
• Commuter bonus – $10/day for 35+ miles and $20/day for 50+ miles
• Employee discounts – 20% off food and beverage, and 30% off retail
• Access to guest recreation equipment and activities
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at Tenaya at Yosemite

Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park’s entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.

• Proximity to outdoor attractions, including Yosemite National Park, Bass Lake, and Sierra National Forest
• Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors
• No high school diploma or GED required

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

• Days
• Evenings
• Weekends

Source: Hospitality Online