Hotel Front Desk Supervisor

Tenaya Lodge at Yosemite; Fish Camp (CA); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Tuition reimbursement

Weekly pay

Free shift meal

Commuter bonus

Job summary

Tenaya Lodge at Yosemite is seeking a full-time Hotel Front Desk Supervisor to join their team in Fish Camp, California. The supervisor will oversee front desk operations, ensuring exceptional service for guests while training and guiding team members.

The role demands at least 3 years of hospitality experience, with preferences for supervisory skills and proficiency in MS Office. Great benefits include health insurance, 401(k) matching, and paid vacation.

Qualifications

• Minimum of 3 years of experience in hospitality, with preferred front desk experience.
• Prior supervisory experience is preferred.
• Computer literate in MS Office programs.

Responsibilities

• Train and supervise the front desk team members.
• Provide guidance on handling escalated guest complaints.
• Implement policies and procedures.

Skills

Supervisory skills

Customer service

MS Office proficiency

Fluency in English

Education

3+ years of hospitality experience

Tools

Property management systems

Job description

The opportunity

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$22.00 – $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal in our employee dining room
• Commuter bonus – $10/day for 35+ miles and $20/day for 50+ miles
• Employee discounts – 20% off food and beverage, and 30% off retail
• Access to guest recreation equipment and activities
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at Tenaya at Yosemite

Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park’s entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.

• Proximity to outdoor attractions, including Yosemite National Park, Bass Lake, and Sierra National Forest
• Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Handle cash; maintain records about inventory, team, orders, and supplies
• Operate a company vehicle, as needed

More about you

• Must be at least 18 years old
• At least three years of experience in hospitality, with front desk experience, is preferred
• Prior supervisory experience preferred
• Must have a valid driver’s license
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in the English language, both spoken and written
• No college degree required

Shift details

• Evenings
• Holidays
• 8hr shift
• Weekends
• Days