Front Desk Clerk

Dexterra Group; Emmitsburg (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading service provider is seeking a detail-oriented individual to join as a Customer Service Representative. This full-time position includes responsibilities such as administrative support, guest assistance, and fulfilling various operational needs. Applicants must have a high school diploma and 2-5 years of relevant experience in hospitality. Proficiency in Microsoft Office and strong communication skills are essential. The role requires flexibility in working hours and the ability to lift items up to 50 pounds. This is an excellent opportunity to work in a dynamic environment that values guest satisfaction.

Qualifications

• 2-5 years of related hospitality and customer service experience required.
• Must be neat, well-groomed, and have high personal standards of honesty and integrity.
• Self-motivated, organized, and strong time-management skills.

Responsibilities

• Provide administrative support to Supervisor including preparing monthly reports.
• Greet, register, and assist visitors, answering inquiries professionally.
• Conduct inventories of supplies, materials, and equipment needed.

Skills

Customer service skills

Time management

Proficient in Microsoft Office

Attention to detail

Strong communication

Education

High school diploma or equivalent

Job description

Company Description

CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long‑term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. CMI is now a part of the Dexterra Group! Please visit www.cmimgmt.com to learn more about our company!

Job Summary

Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full‑time position and for this 24/7 operation, the selected candidate must be willing to work any shift, any day as scheduled or needed.

Key Job Functions

• Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as required
• Extract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilized
• Conduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to Supervisor
• Answer telephone and process messages, work orders and/or provide information regarding services to callers
• Answer guest questions to include local services, local tourist attractions, and travel directions
• Assist guests with special accommodation requests for luggage assistance
• Conduct inventories of supplies, materials, and equipment needed to support lodging operations
• Assist supervisor in mediating and resolving routine occupant complaints and disputes
• Handle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls
• Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisor
• Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility
• Compile, maintain and distribute communications such as emails, reports, and other department correspondences
• Maintain records of room assignments and other registration-related information in database and department communication log
• Perform various requirements in a Windows based program such as travel reservations and lodging reservations
• Create and/or maintain filing systems, both electronic and physical
• Gather reimbursement information
• Coordinate and confirm drivers for any scheduled or unscheduled transportation needs
• Communicate with shuttle drivers to review passenger lists and provide appropriate course of action
• Perform special projects and other duties as assigned

Qualifications

• High school diploma or equivalent
• 2‑5 years of related hospitality and customer service experience required
• Ability to handle high traffic volume of phone and front desk inquiries
• Must be neat, well‑groomed and have high personal standards of honesty and integrity
• Must be reliable and professional
• Self‑motivated, organized, and strong time‑management skills
• Strong customer service and attention to detail skills
• Must be proficient in both written and oral communication and be able to interface well with others
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Acrobat)
• Ability to be tactful, courteous, and use poise, professionalism, and good judgment in dealing with the public
• Ability to execute all duties and responsibilities safely and efficiently
• Ability to translate accurate written and oral messages from switchboard operations and vehicle fleet program
• Must be able to stand for long periods of time and repeat the same movements
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to lift and move items of up to 50 pounds with or without accommodation
• Must be willing to work any shift, any day as scheduled or needed
• Must be knowledgeable of the local community area

Competencies for Success

• Teamwork
• Results orientation / operational excellence
• Holding self and other accountable
• Operational business thinking

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.