Guest Services Representative

Maritime Conference Center; Linthicum (MD); On-site; USD 19,286 - 27,552; Full time

Job summary

Maritime Conference Center in Linthicum, MD is seeking a friendly Front Desk Clerk to welcome guests, check them in and out, and coordinate reservations for the hotel and conference spaces. The ideal candidate has at least 2 years of front desk experience, excellent customer service skills, and comfortable proficiency with Microsoft Office and hospitality systems.

Physical ability to lift up to 50 pounds and move quickly around the property is expected.

Qualifications

• Minimum 2 years Hotel Front Desk Experience.
• High School Diploma or equivalent.
• Comfortable with Microsoft Office, Hospitality systems and POS systems.
• Ability to lift packages up to 50 pounds.
• Ability to walk quickly, and for long distances due to size of facility.
• Excellent customer service skills and ability to connect with guests positively.

Responsibilities

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign proper credentials
• Check to make sure all financial data, customer information data, and proper forms of payment/posting information is correct.
• Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.
• Take reservations over the phone
• Work with off-site hotels during oversell conditions.
• Make certain front desk and front office areas remain neat and tidy.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Tools

Microsoft Office

Hospitality systems

POS systems

Job description

Overview

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customers come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever – you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team.

Duties

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign proper credentials
• Check to make sure all financial data, customer information data, and proper forms of payment/posting information is correct.
• Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.
• Take reservations over the phone
• Work with off-site hotels during oversell conditions.
• Make certain front desk and front office areas remain neat and tidy.
• Other duties as assigned.

Desired Qualifications

• Minimum 2 years Hotel Front Desk Experience
• High School Diploma or equivalent.
• Comfortable with Microsoft Office, Hospitality systems and POS systems.
• Ability to lift packages up to 50 pounds.
• Ability to walk quickly, and for long distances due to size of facility.
• Assist with guest private functions as directed by OM.
• Strong interpersonal and communication skills to be capable of providing quality service to hotel guests.
• Personable and outgoing, pleasant phone demeanor.
• Excellent customer service skills and ability to connect with guests positively.
• Able to complete fire training and CPR courses.