Front Desk Cashier & Customer Care — Auto Dealership

Honda of Watertown; Watertown (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K with matching

Paid holidays

Sick time

Paid vacation

Medical and dental insurance

Job summary

Lorensen Auto Group in Watertown, CT is hiring for a dealership office associate to handle billing, payments, and customer interactions. You will process bills, accept payments, issue receipts, and help keep the front desk organized.

The role requires a positive attitude, reliable schedule, valid driver's license, and strong customer service skills in a fast-paced environment. Equal opportunity employer.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to Monday - Thursday 4p-8p.
• Saturday 7:30-5:00.
• Must have a valid driver’s license.
• Positive attitude.
• Able to work in a fast-paced work environment.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must be willing to submit to a background check and drug test.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Filing of repair orders and parts tickets.
• End of day cash out.
• Assist the managers with various clerical duties as needed.

Skills

Microsoft Office

Customer service

Professional appearance

Job description

Lorensen Auto Group in Watertown, CT is hiring for a dealership office associate to handle billing, payments, and customer interactions. You will process bills, accept payments, issue receipts, and help keep the front desk organized.

The role requires a positive attitude, reliable schedule, valid driver's license, and strong customer service skills in a fast-paced environment. Equal opportunity employer.