Front Desk & Career Services Specialist

Goodwill; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking an Opportunity Center Specialist in Pittsburgh to support day-to-day operations, manage front desk, and guide participants to services.

You will conduct intakes and needs assessments, connect people to employment, education, and community resources, and help with goal planning and wraparound support. This is a full-time, non-exempt role with occasional evenings and weekends and local travel to partner sites.

Qualifications

• Experience connecting at risk, vulnerable populations to community and/or social services, as well as delivering career services to adult audiences

Responsibilities

• Assist in executing day-to-day operations, contributing to the smooth delivery of services, scheduling, and resource allocation.
• Provide onsite customer service and create a welcoming environment for attendants of classes, meetings, and community events at the Opportunity Center.
• Collaborate with the Opportunity Center Coordinator to proactively communicate supply needs and ensure replenishment orders are submitted in a timely manner to prevent shortages.
• Facilitate intakes and assessments of participants, upholding individual program/contract standards and documenting appropriately for smooth transition to program teams.
• Support Coordinator and program staff with recruitment, eligibility determination, enrollment and orientation of participants.
• Develop and nurture relationships with the Human Service division’s service areas to maintain up-to-date knowledge of the agency’s programs and services along with community resources across the territory.

Skills

Customer service experience

Administrative experience

Ability to work with diverse Pop.

Education

High School Diploma +5 years experience

Associates Degree in Psychology, Rehabilitation Science, Social Work, or related field +3 years

Bachelor's Degree in Psychology, Rehabilitation Science, Social Work, or related field +1 year

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking an Opportunity Center Specialist in Pittsburgh to support day-to-day operations, manage front desk, and guide participants to services.

You will conduct intakes and needs assessments, connect people to employment, education, and community resources, and help with goal planning and wraparound support. This is a full-time, non-exempt role with occasional evenings and weekends and local travel to partner sites.