Front Desk/Call Center Specialist - Float Team - 141012

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health Front Desk/Call Center Specialist for the Ambulatory Float Team handles patient registration, appointment scheduling, and insurance verification. The role requires excellent customer service as you coordinate multiple systems and communicate clearly with patients and clinic staff.

The position offers 100% appointment time with 8-hour shifts across Sunday–Saturday, with EPIC/Cadence workflow experience preferred and strong organizational and communication skills essential for

Qualifications

• Three years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and ability to work across multiple systems.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to set priorities and meet deadlines.
• Ability to work in a busy interactive environment.

Responsibilities

• Answer multi-line incoming calls and complete online registration.
• Schedule appointments and obtain necessary authorizations.
• Verify insurance eligibility for outpatient services.
• Relay medical messages clearly to patients and clinic staff.
• Explain clinic deposit requirements per policy.

Skills

Customer service

Registration

Appointment scheduling

Insurance verification

Technical aptitude

Verbal & written communication

Organization

Tools

EPIC Cadence

Job description

Payroll Title

HOSP BLANK AST 3

Department

FAC PRAC AMBULATORY FLOAT TEAM

Hiring Pay Scale

$29.15 - $38.46 / Hour

Worksite

Lightwave Avenue

Appointment Type

Career

Appointment Percent

100%

Union

EX Contract

Total Openings

3

Work Schedule

Days, 8-Hour Shifts, Sunday-Saturday

#141012 Front Desk/Call Center Specialist - Float Team

Extended Deadline: Thu 10/15/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 08/26/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

Description

Under supervision, the Front Desk/Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center.

Minimum Qualifications

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

Preferred Qualifications

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Call Center experience.
• Medical Assisting Experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person