Front Desk & Call Center Associate | Growth & DailyPay

Lenape Valley Foundation; Doylestown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Paid training

Career growth

403(b) plan

PTO days

Medical/Dental/Vision

FSA

EAP

Job summary

Lenape Valley Foundation in Doylestown, PA is seeking a Receptionist for both full-time and part-time roles. You will greet clients, check them in, verify information, and coordinate with billing staff in a fast-paced, service-oriented environment.

This role requires excellent communication, strong attention to detail, and the ability to work at the Doylestown office. Training is provided, with DailyPay and a robust benefits package included.

Qualifications

• High School Diploma or GED is required.
• Proficiency with computers and standard Microsoft Office applications.
• Ability to commute to the Doylestown office.
• Excellent communication skills, especially over the phone.
• Strong attention to detail.
• Ability to perform physical requirements of the role, with or without accommodation.

Responsibilities

• Greet all individuals with professionalism, warmth, and respect.
• Check clients in for appointments, verifying demographic and insurance information.
• Use reports to confirm coverage for scheduled services and coordinate with billing staff as needed.
• Maintain data integrity in the Electronic Medical Records system.
• Complete daily opening and closing procedures.
• Manage appointment cancellations for both clients and staff.
• Answer and respond to incoming calls promptly, providing accurate information about LVF and community services.
• Assess urgency of calls and transfer appropriately.
• Maintain comprehensive knowledge of LVF programs, admission criteria, and insurance coverage.
• Verify insurance coverage for Outpatient Intake and explain consent for treatment requirements.
• Schedule initial contacts for access to Outpatient Services.
• Sort and process incoming faxes and related tasks.

Skills

Excellent communication

Phone communication

MS Office proficiency

Strong attention to detail

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Lenape Valley Foundation in Doylestown, PA is seeking a Receptionist for both full-time and part-time roles. You will greet clients, check them in, verify information, and coordinate with billing staff in a fast-paced, service-oriented environment.

This role requires excellent communication, strong attention to detail, and the ability to work at the Doylestown office. Training is provided, with DailyPay and a robust benefits package included.