Front Desk Attendant/Spa Receptionist

AIRE Ancient Baths Copenhagen; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

PTO

Sick days

Growth opportunities

401K savings

Commuter benefits

Complimentary bath experience

Employee discounts

Referral program

Job summary

AIRE Ancient Baths Copenhagen in Tribeca, NY seeks a Front Desk Attendant/Spa Receptionist to warmly welcome guests, check them in/out, and guide them through their spa experience. You will uphold luxury standards, handle cash, and respond to inquiries with a high level of service.

Experience in hospitality is required, with preference for luxury or spa settings. Proficiency in Microsoft Office and bilingual abilities (English/Spanish) are a plus; reliable scheduling and strong communication are

Qualifications

• Experience providing direct customer service in the hospitality industry is required.
• Experience in a luxury business and/or spa is preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Responsibilities

• Warmly welcome visitors and clients for appointments and set the tone for the client experience.
• Check in clients and guide them through the start of their journey; check out after sessions and manage cash handling.
• Answer inquiries with coherence and completeness based on company knowledge.

Skills

Customer service

Communication

Punctual & reliable

Bilingual EN/ES

Luxury hospitality mindset

Tools

Microsoft Office

Job description

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles Facility in 2027.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location:

In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek, and Ottoman traditions.

The Role:

As a Front Desk Attendant/Spa Receptionist you willwarmly welcome visitors and clients when they arrive for their appointments,setting the tone for the entire client experience by providing first-class customer service. You will check in clients for their sessions and walk them through the start of their journey. Once the session is over, you willcheck them out, engaging with them about their experience and managing the cash handling process. To be successful in the role, you willhave a thorough knowledge of the company and experience to coherently and completely answer inquiries.

Key Responsibilities:

• Maintain the company’s standards of luxury, glamour, warmth, and accommodation.
• Possess a strong customer service mentality, with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have strong oral and written communication skills. Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Take responsibility for the presentation and appearance of the reception area.
• Build gift packages for clients and perform other tasks as needed.
• Operate the company’s unique reservation system.

Who You Are:

• Experience providing direct customer service in the hospitality industry is required.
• Experience in a luxury business and/or spa preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, andflexible with scheduling according to business needs.
• Organizedand capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Why You Should Join Us:

• Pay:$20/hour + Tips
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (5 days).
• Sick days (7).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.